Tyria Washington Email & Phone Number

Montgomery, Alabama, United States

Montgomery, Alabama, United States

United States

Birmingham, Alabama, United States

Utilizing the Ivanti endpoint ticketing system to provide technical care for medical end users at a timely manner.

Bessemer, Alabama

• Service support and customer support during field visits or dispatches. Managing all on site installation, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions.
• Projects: ALFA Insurance, Regions Bank, Bank Plus, Hancock Closure, and Children’s Hospital of Alabama.
• Traveled to numerous sites and provided technical services, installations, and configuring new workstations based on the customer’s needs and requirements.
• Report progress and technical problems to project supervisor.
• Wiped hard-drives of confidential information and uninstalled workstations/printers for removal and warehouse packaging.
• Q&A documentation to insure that the customers have no known issues with the newly installed workstations/software, and that all data was transferred successfully.

Selma, AL

Selma, Alabama

* Installed and updated antivirus software, performed routine bug scans, debugged and removed malware. * Terminated Cat5e Ethernet cables for computers and gaming consoles.* HDD to SSD upgrade with a Windows clone of the original disk.* Travel to a work site for a password reset troubleshooting issue. * Replaced a faulty power supply for a custom built PC.

Wetumpka, Alabama

Diagnosed and troubleshot computer and network problems at the headquarters and 10+ offsite locations for this non-profit Head Start and Early Head Start educational service provider. Scope of responsibility included system maintenance, repair, updates, upgrades, security, data backup, administration and IT asset management.* Traveled to numerous work.

Selma, Alabama

Provided a high level of support to ensure the safety and security of incoming vehicles, their cargo, personnel and company property at this large manufacturing plant.* Inspected driver paperwork and confirmed/updated computer records for shipping loads.* Scrutinized empty trailers for cleanliness; inspected cargo for accuracy and compliance.* Assisted the.

Selma, Alabama

Provided technical services and support for all computer workstations at Selma City Schools, including maintenance and repair of computer hardware, software, networks and peripherals.* Diagnosed system issues, provided technical support and managed daily work tickets.* Installed hardware/software, re-imaged PCs and configured networks w/security set-up.

Selma, Alabama

Summer job between 2003 to 2008. Developed and presented lessons, exercises and evaluations for students of various ages and skill levels (grades 1-8) in basic computer operation and creative design.* Utilized Adobe Photoshop and other computer technology in the classroom to develop students’ skill in converting multi-format graphics and customizing.

Network Technician Diploma

Activities and Societies: Curriculum Highlights: Network Security * Operating System Diagnostics * Computer Hardware * Networks.

Associate Of Applied Science, Drafting & Design

Activities and Societies: Curriculum Highlights: Computer Aided Drafting * Microcomputer Applications * Solids Modeling * Advanced.