Client Account Manager, Correx Service Bureau
Current* Act as technical liaison for Client Services, client and the Service Bureau for the CORREX solution. * Maintain effective relationships and open communication with Clients.* First point of contact for client Service Bureau escalation with active involvement in coordination or resolution of client request/issue. * Evaluate client requests to determine project scope and design Facilitate project request with Resource Management and Business Analysts.* Review and ensure correct client billing.* Ensure integrity and quality of client's responses via CRM. * Identify client process improvements to maximize service delivery and operational effectiveness.* Provide consultation to clients to determine ROI of utilizing new or other automated services to provide internal client proficiencies.* Understand and enforce client contracts, monthly billing, and SLA’s* Advocate client issues with the development team.
