Support for tickets that require 2nd/3rd line escalation. Planning, building and implementation of both local & cloud-based virtual networks & Windows Servers. Setup & configuration of RAID volumes, iDRAC/iLO interfaces, VLAN’s, NIC Teams. Deployment and management of Hyper-V & VM’s. Deployment & licensing of RDP Services & RDP/TS CAL’s. Configuration of various firewalls (Mikrotik, Meraki, Sophos, etc) both in cloud environments for cloud-hosted platforms, as well as local firewalls for on-prem office solutions. Configuration of network switches including VLAN’s, etc. Project management and rollout of various migrations to Office 365 & SharePoint environments – Such as going from G-Suite & Google Drive to Office 365 & SharePoint and from Dedicated Server email hosting with local File Server to O365 & SharePoint environments. Migration of companies from non-domain/Active Directory environments to Active Directory with Azure AD Sync to O365. Implementation of GPO’s to simplify device management (automated printer installations, automated mapped network drives, automated VPN deployments, Windows Regional settings, automated task/script rollouts, etc). Management of website, email & domain transfers. Remote support assistance provided via SolarWinds MSP TakeControl, AnyDesk & TeamViewer. Management of client documentation, guides, information through SolarWinds PassPortal.

IT Technician and Support Desk Administrator:Telephonic hardware and software support, VOIP installation and support, StockManagement, Microsoft Office installation and support, Setup of WindowsDesktop, Server and Mac Operating Systems, Email account creation and setup,Installation and basic support for Pastel and Quick Books Accounting, Setup andinstallation of ADSL and 3G modems, Basic Firewall experience, Network andpower cabling, Roll-out and management of N-able Technologies monitoringsoftware, Remote hardware and software support, Time-Management Skills,Google Apps for Business (Including related applications such as Google Drive),Office 365 Management, Implementation & Migrations from various platforms,Malware removal, DynDNS account creation and support,Laptop/desktop/server data local & cloud backups, Printer installation andsupport, Computer hardware repair/replacement, CCTV/DVR and camerainstallation, VPN setup & troubleshooting, Installation of backup powersolutions, Antivirus Solutions, Cell phone/Tablet/iPad support, Active DirectoryExperience, Remote IT support, IT maintenance, networking, implementation,installation, troubleshooting, support desk management, Workshop computerrepairs and troubleshooting.

Desktop and Network Support Assistant:Installation of Wireless Mikrotik and Ubiquiti antennas and grids on both, AVG Antivirus, Setup and configuration of ADSL modems, Hands-on experience with Victron Solar and Backup power equipment, building computers, Installation of Windows workstations and installation of Microsoft Office, static and DHCP network addressing, Configuration of LAN’s, towers and buildings, Network and power cabling