Tyron Davis Email & Phone Number

Middletown Ct

Provide IT Computer Services Department with technical support in the management and operation of the computing environment through the effective use of standard monitoring tools, processes and procedures needed to achieve highly available computer services in Aetnas Mainframe, Midrange, Distributed/Server, Network and Intranet/Internet WEB environments.The NOC (Network Operations Center) is a 24x7x365 department responsible for monitoring Aetna’s vast voice and data network infrastructure around the globe.Monitor each field office within Aetna’s data network is connected by high speed data circuits maintained by Verizon and AT&T. They are designed to minimize downtime in that if one carrier fails, the other will handle the load. There are two Cisco routers installed per site; one rides the AT&T data circuits, the other Verizon. There are also different carriers overseas such as TATA Communications that are also responsible for our data service. Monitors all alerts related to either a data circuit issue, or a possible hardware issue. This could also include UPS (uninterruptable power supply) units and any devices connected to it such as routers, switches and OA servers. NOC technicians have the ability to log into routers and switches to check on downed or degraded circuits or hardware problems and work with carriers or Aetna engineers to facilitate the recovery of circuits or hardware problems (checking for errors, looping up ports, clearing counters, etc.). Troubles are coordinated with groups such as Network Engineering, Transmission Engineering and Server and Storage Support Engineering to minimize downtime. We also rely on a number of vendors who are responsible for troubleshooting certain areas within that particular network segment that is affected and we will coordinate a dispatch if needed.

Hartford, Connecticut Area

Overwatch ordering process and report back to upper management regarding data collected.Communicate and monitor 3rd party contractor layoyut plans for upcoming new infrastructure network changes and installs.Management for future project orders and install dates. Record 3rd party procedures for installation processes to identify future, potential issues.Trained personel for various certifications including: Cisco, Comptia, Juniper.Assisted with desktop support in the case any issues arose.

Hartford, Connecticut Area

•Develop an understanding of managing proactive events to avoid incidents that could impact the business environment.•Analyzing the data within the BMC Suite of tools to identify patterns and trends.•Monitor the environment using EMC SMARTS and BMC solutions; such as BPPM, EUEM, TMART.•Incident Management ticketing system; ServiceNow. Generate, track, and control changes and provide timely updates within the system.•Provide level 2 troubleshooting and support for the Cisco switches/routers and Juniper switches infrastructure. •Provide level 2 troubleshooting and support for the Cisco WAN infrastructure. •Provide level 2 troubleshooting and support for the Avaya VoIP infrastructure. •Provide level 2 troubleshooting and support for the Juniper remote worker infrastructure. •Communicate IT related outages and take part in crisis meetings via conference calls. •Implement DNS and F5 changes.•Update network documentation using Visio and CNIS based on FileMaker Pro. •Project work associated with network configuration (moves/adds/changes). •Using network performance tools including Riverbed’s ARX platform and other performance monitoring solutions such as Gomez.

Windsor,Ct

Provide day-to-day support to both internal and external users and customers via telephone, email and web.• Active Directory – Create, Remove and manage user’s accounts• Group Policy - Build, maintain, edit and deploy software or policies via Group Policy.• Sophos Safeguard Encryption - Build,Maintain Sophos Safeguard workstation encryption software and advance trouble shooting.• Provide support, troubleshoot, repair and maintain Microsoft Windows XP, 7, and 8.1• Provide support, Build, troubleshoot, repair and maintain Virtual Machines for Microsoft Windows XP, 7, 8.1, Mac OS, Server 2003 and Server 2008 r2 using VMware vSphere and VMware Workstation.• Create and implement standardized system for detailed documentation of department’s processes and Procedures.• Provide Remote Support using Microsoft System Center, Microsoft Remote Desktop, TeamViewer, Microsoft Lync and WebEx ACD• Support, troubleshoot and maintain Microsoft Windows Server 2003 and 2008 R2• PC (Notebook/Desktop) Builds – Create new PC images, Setup for new users and migrate users from old to new equipment and restore original software and data.• Trouble shoot and support users/clients within Citrix environment. Using Citrix Management Counsel or Citrix Presentation server. • Gather data and work with end users to meet requirements and resolve issues.• Test hardware and software for functionality• Create or manage network DNS.• Project Management - Research develop and implement new process, procedures and tools.• TeamViewer remote support software setup and full corporate implementation.Other duties as assigned.

Berlin Connecticut

Set up workstations and laptops for new employees, configure systems and ensure network connectivity for Connecticut schools, every Probate Court in Connecticut, State Board of Education, Connecticut Mental Health Institutions, the Hartford Mayor’s Office.Ensure client is able to print to default printer also be able to answer questions or forward questions to a desktop specialist.Imaging the hard Disk drive with the new image.Perform appropriate BIOS software upgrade (based on workstation model).Repair and replace defective hardware in laptops, desktops and printers.Diagnose, document and resolve technical issues surrounding Windows based operating systems.Windows 7 Deployment Team is involved with deployment activities of the new Windows 7 Image.Inventory hardware and business software prior to deployment.Test any non-standard business application found, IT infrastructure support, training, and post deployment follow-ups including re-installation of client specific software.LAN/WAN support, Corporate Application Support.Notes E-mail support for existing accounts.Image support for IT Image lab and IT Integration lab.

• Responsible for providing living quarters for client and civilian contractors• Conducted inspection of living quarters to ensure the proper inventory of supplies and cleaning• Ensure that customer service desk is covered by Technicians and Coordinators and that they were providing a friendly, professional service to the customer• Trained employees on relevant safety standards related to area required• Budgetary responsibility for area, conducting daily safety briefings as well as regular department meetings, while building employee morale

• Responsible for dispatching patrols and protecting vital U.S. Army property• Managed and supervised daily operations of an armed security force consisting of 86 officers• Performed and maintained accurate administrative records, employee work schedules and provided training for officers• Conducted 100% inspection on all Western and Foreign National vehicles, and exterior and interior patrols of Camp Buehring to ensure the safety of U. S. Army property, soldiers, and DOD Contractors.• In charge of training officers in small arms and area weapons shooting/ movement techniques and qualifications, tower shooting procedures, handcuffing techniques, and vehicle bomb searches.

Vilseck Germany

• Conducted and coordinated various armed security operations involving numerous armed security forces• Trained and helped coordinate and effective Iraqi armed security force within the Green Zone in Baghdad Ministry of Defense• Organized specialized training pertaining to military Intel, for the Iraqi Ministry of Defense and the Iraqi Army movement operations• Served with the MNSTI J2 staff as a mentor, instructor, facilitator, and trainer to ensure proper training was applied to Intel/Ops center operations• Provided exceptional situational awareness on a fluid and asymmetrical battlefield; resulting in zero instances of fratricide during Operation Iraqi Freedom II• Instructed 60 % of the program of instructions for over 350 personnel annually with a 97.4% pass rate