- Provided high-level executive support for directors and other senior executives in a fast paced and changing client service environment. - Anti cipated and coordinating point-to-point travel needs as necessary. - Built working relationships with key stakeholders. - Acted as a thought partner and trusted advisor to directors and others at Rios makes sure they know what they need to know, guiding them toward making the right decisions about using time and looping in all relevant parties as required.

- Assisted the CFO in preparing a significant volume of materials for the Committee on Budget & Finance and the Audit Subcommittee.- Prepared correspondences for approval and signature of the respective committee chairs.- Attend the confidential Committee on Budget & Finance meetings to record and transcribe meeting minutes.- Worked closely with the chair of the Accounting Practices Committee in updating the Diocesan Financial Issues manual on the USCCB website.- Maintained mailing list of Diocesan Fiscal Managers.- Assembled materials for the Administrative Committee and General Assembly bi-annual conferences.- Researched and prepared reports on behalf of the CFO with limited oversight ensure all outgoing correspondences under the CFO’s signature is consistent in format.- Worked closely with the CFO to manager schedule, coordinate CFO’s participation in the request for meetings, conference calls and attendance at events.- Arranged domestic travel for CFO and ensured expenses are processed accordingly.- Managed distribution and cancellations of corporate credit cards and performed as liaison between corporate card holders and Bank of America.- Performed internal control task of opening and recording cash receipts with the assistance of another Finance & Accounting staff person.- Acted as tertiary back up for the accounts payable function in Finance & Accounting.- Responsible for general office correspondences archives; ensure distribution lists, notifications and other documentation is current and maintained.

- Provided supervision and oversight over office Administrative Support Staff while simultaneously participating in the formulation and implementation of various policies of the office/outpatient clinic.- Assisted in the development, implementation, and execution of New Hire Orientation.- Maintained accurate training profiles for all employees to ensure compliance with training policies and state license requirements.***Received lateral promotion from Administrative Assistant to Executive Administrative Assitant/ Office Manager***- Spent 85% of workday in Customer Relations Management (CRM) database Credible Behavioral Health (BH).- Provided administrative support to the ACT Clinical Manager and ACT staff to support the operations of the ACT program according to the D.C. Department of Behavioral Health rules and policies.- Disseminated communications to ACT staff as requested by ACT Clinical Manager, Clinical Director, Executive Director, and Quality Assurance (QA) Director.- Assisted with the payroll process by verifiying records for accuracy.

- Responded to routine telephone request, providing information in an effective manner for information/data request, and administrative inquiries. In addition to, preparing written responses to routine inquiries.- Scheduled telephone interviews of prospective AW2 Advocate candidates for employment with the on site Program Manager, and arrange for meeting rooms.- Requisition of supplies to maintain supply inventory.- Disseminated in-processing packet and mandatory training packet to newly hired Advocates, assist with step by step instructions on “how-to’s” in order to complete DA Form paperwork, completing fingerprints, and gaining access to mandatory training site.- Coordinated office equipment maintenance and requested equipment for newly hired Advocates and staff members.- Maintained recurring internal reports, such as yearly leave rollover request, annual employee performance appraisals, office equipment listings, first 30 day initial training records, sensitive PHI in-processing paperwork, correspondences control, and travelling plans.- Reserved flight, hotel, and car reservations for travel and creates an expense authorization within DELTEK. Submited expense reports for reimbursement in accordance to the Joint Travel Regulations (JTR).- Provided Advocates with business cards, marketing material for outreach, and prompt administrative support to their day-to-day inquires.- Maintained FedEx account for mailing purposes.

- Processed separations and retirements for Service Members leaving the United States Army.- Knowledge and understanding of the military retirement benefits, in addition to state and local benefits for service members.- Familiar with various DoD databases: TRANSPROC, DEERS/RAPIDS, TRANSPROC, EMILPO, VTA, DFAS, EPEB, IPERMS, etc.- Worked closely with physical evaluation board liaison officers (PEBLOs) in order to coordinate Soldiers TDRL reexamination.- Prepared the Soldier’s medical records to be sent to the medical treatment facility (MTF) prior to their TDRL reexamination.- Formulated Soldier DA199 forms.- Referred personnel to appropriate agencies to obtain counseling/guidance on benefits provided by the Department of Labor, Social Security Administration and Veteran Affairs (VA).- Provided information and advice on rights and benefits of uniformed services personnel, retired permanently or temporarily, or discharged for physical disabilities.- Requested medical records from Medical Treat Facilities (MTF) and perspective VA hospitals.- Computed a variety of information including retirements (length of services, physical disability, and early), discharge and/ or release from active duty (contractual, chapters, physical disability, reduction in force, and special monetary benefit programs).- Prepared travel orders, reassignment orders, retirement/separation orders, and orders for automatic awards.

- Provided timely, effective and responsive Call-Center Operations in support of day to day operations for the Warrior Transition Command the Army Wounded Warrior Command.- Answered calls from AW2 Soldiers Families and referred them to the appropriate service provider or AW2 subject matter expert as they transitioned back to military service or into the civilian community.- Assisted Soldiers with TRICARE, Traumatic Service Group Life Insurance, and both federal and state benefit systems.

- Provided Quality Assurance on all calls and case intake data to ensure Soldier and Family concerns are clearly identified.- Communicated effectively with angry or extremely frustrated Soldiers, Families, or callers; taking into consideration their concerns.- Implemented and enforced all changes, new policies, goals and objectives of the WSFH Call Center which was communicated at the direction of the Project Manager.- Identified, coordinated, and obtained a variety of resources and services for Soldiers and Families who have physical, developmental, emotional, and or intellectual handicaps.- Developed slides, charts, graphs, and other documents for briefings, presentations, after action report to include Director Critical Incident Reports.