Tyron Thomas Email & Phone Number

United States

Handle inbound member calls in a fast-paced contact center environment.Use effective communication and probing questions and critical thinking skills to identify member needs and provide relevant solutions which include offering banking products.Ability to manage multiple tasks such as efficiently navigating between systems and resources.Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition.Advise and educate members on available digital tools and resources to improve the user experience.Provide outstanding member service by demonstrating empathy, active listening, and professionalism.Apply strong time and call management skills in assisting members with banking needs.Embrace continuous improvement and development through coaching and collaboration with manager and team members.

Lutz, Florida, United States

Providing customer service in person, online, and phone calls; assisting customers with their orders, making corrections as needed. Advise customers in opening accounts performing transactions, assist with alternative payments or loans. Confidently collecting information and input data into the system, at all times. Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies. Reviewing daily incoming and outgoing transactions per hour, implementing into the system, coming up with solutions constantly throughout the day to achieve our goals.Exceeded personal sales goals by 15% on average by setting ambitious and organized goals weekly.

Wesley Chapel, Florida, United States

Supervised four team members in the absence of management, provided training to new hires.Processed Western Union wire transfer payments, customer returns, answer questions about merchandise, and manage exchanges.Respond to service inquiries and coordinate resolutions with management and floor associates.Generated reports for management ensuring daily transactions are accurate and aligned accordingly.Handled daily high volume incoming calls, with duties including signing up new customers, retrieving data, and presenting relevant product information

Bachelor'S Degree, Digital Arts

High School Diploma

Activities and Societies: Three years advanced Digital Art & Design, was a percussionist in band, photography. Volunteering (DOD) Child.