Facilities and Service Delivery: - Service delivery and preventive maintenance of all soft and hard services.- Relationship management of 900+ employees, four facility management staff, and 40+ external vendors. - 2nd level Facilities and Service delivery management of a 19 acre Campus type site in Malabe. Work Environment and Safety: - Ensuring a safe, compliant, and user-friendly work environment.- Functional ownership of site Health & Safety policies and… Show more Facilities and Service Delivery: - Service delivery and preventive maintenance of all soft and hard services.- Relationship management of 900+ employees, four facility management staff, and 40+ external vendors. - 2nd level Facilities and Service delivery management of a 19 acre Campus type site in Malabe. Work Environment and Safety: - Ensuring a safe, compliant, and user-friendly work environment.- Functional ownership of site Health & Safety policies and practices.- On-going governance of site physical security, employee wellness, business continuity planning, testing, execution, and incident management. Administrative Services: - Delivery of front desk, mail (in/out), mobile, data and roaming enablement, vendor invoice receiving, and payment processing.- Site consumables and access card management services.- Site inventory (end-to-end), vendor agreements, business data, reporting, and database management.- Night shift meal pack and snack provisioning. IT and Technology Management: - Collaboration across the site and business line stakeholders to achieve and deliver functional and operational synergies.- ServiceNow Property & Facilities service ticketing system lead.- Multi site, multi shift transport management lead (MoveInSync). Budget and Project Management: - Annual OPEX and CAPEX site and team budget management. - Ownership of ongoing technology and site-related enhancement/improvement projects. Show less

Facilities and Service Delivery: - Service delivery and preventive maintenance of all soft and hard services.- Relationship management of 900+ employees, four facility management staff, and 40+ external vendors. - 2nd level Facilities and Service delivery management of a 19 acre Campus type site in Malabe and a 30,000+ sqft site in Maradana. Work Environment and Safety: - Ensuring a safe, compliant, and user-friendly work environment.- Functional ownership of… Show more Facilities and Service Delivery: - Service delivery and preventive maintenance of all soft and hard services.- Relationship management of 900+ employees, four facility management staff, and 40+ external vendors. - 2nd level Facilities and Service delivery management of a 19 acre Campus type site in Malabe and a 30,000+ sqft site in Maradana. Work Environment and Safety: - Ensuring a safe, compliant, and user-friendly work environment.- Functional ownership of site Health & Safety policies and practices.- On-going governance of site physical security, employee wellness, business continuity planning, testing, execution, and incident management. Administrative Services: - Delivery of front desk, mail (in/out), mobile, data and roaming enablement, vendor invoice receiving, and payment processing.- Site consumables and access card management services.- Site inventory (end-to-end), vendor agreements, business data, reporting, and database management.- Multi shift home drop transport management. - Night shift meal pack and snack provisioning. IT and Technology Management: - Collaboration across the site and business line stakeholders to achieve and deliver functional and operational synergies. Budget and Project Management: - Annual OPEX and CAPEX site and team budget management. - Ownership of ongoing technology and site-related enhancement/improvement projects. Show less

Service Delivery:- Timely and high-quality service delivery of employee and business requests.Stakeholder Management:- Managing service expectations of global employees, business counterparts, and leadership stakeholders.- Oversee employee lifecycle management to meet service standards.Early Careers Program:- Develop a comprehensive 2018/2019 Early Careers (Graduate and Intern) Programme plan for LSEG Sri Lanka.- Collaborated with HR Business… Show more Service Delivery:- Timely and high-quality service delivery of employee and business requests.Stakeholder Management:- Managing service expectations of global employees, business counterparts, and leadership stakeholders.- Oversee employee lifecycle management to meet service standards.Early Careers Program:- Develop a comprehensive 2018/2019 Early Careers (Graduate and Intern) Programme plan for LSEG Sri Lanka.- Collaborated with HR Business Partners, HR Recruitment, Talent (L&D), and Corporate Communications teams during this two-month project. Show less

Mar 2013 to August 2017: Site Communications Lead / Manager, Business SupportFeb 2012 to Feb 2013: Manager, Financial Crime & Regulatory Compliance Operations Jul 2011 to Jan 2012: Manager, Operations Jul 2010 to Jun 2011: (Act) Manager, OperationsNov 2004 to Jun 2010: Assistant Manager, Operations - Custodian of brand and implementation of all internal and external communication initiatives as well as group and corporate campaigns. - Team… Show more Mar 2013 to August 2017: Site Communications Lead / Manager, Business SupportFeb 2012 to Feb 2013: Manager, Financial Crime & Regulatory Compliance Operations Jul 2011 to Jan 2012: Manager, Operations Jul 2010 to Jun 2011: (Act) Manager, OperationsNov 2004 to Jun 2010: Assistant Manager, Operations - Custodian of brand and implementation of all internal and external communication initiatives as well as group and corporate campaigns. - Team leadership and management, including ongoing performance assessment, mentoring and coaching of direct reports / delivery of stakeholder expected service levels – at the required service quality / process, process quality and process efficiency development and, team leadership and development.- Developing and maintaining regional and site stakeholder relationships and expected deliverable's. - Delivery of projects in coordination with internal and external stakeholders in multi-cultural and global environments. - Planning, implementation and governance of half yearly site rewards and recognition rewards, annual employees’ day and annual anniversary celebration events, for HSBC Global Service Centre employees. - Oversight, guidance and planning of ‘Best Place to Be’ employee engagement initiatives and events, together with the respective engagement committees. Show less

Product : IT Peripheral (UPS) Systems.

Product : IT Peripheral (UPS) Systems.Mar 2003 to Jan 2004: Product Manager, Vence (Pvt) Limited - Group CompanyJul 2002 to Feb 2003: Brand Manager, IE Marketing Services (Pvt) Ltd - Group Company

Product: Comet Cable, the 1st Cable Television Company and Service in Sri Lanka.October 1999 to June 2002: Marketing Communications Co-ordinator November 1998 to September 1999: Customer Service Representative

Product: 1st Fixed Wireless / CDMA Technology Telephony Service Company in Sri Lanka