• Managed the default collections and recovery IT off shore and onshore group which required strong verbal, written, interpersonal and communication skills• Supervised team that provided IT production support for nine default mortgaging applications• Managed and monitored all IT default project uplifts and application modifications • Lead the efforts in onboarding new applications to the collections and recovery group• Organized and conducted status update calls with all levels of IT pertaining to default applications• Provided upper management with weekly status update reports related to all default applications • Used organizational, time-management, and office automation skills to facilitate efficient job functionality and team goals• Was the primary management contact for all collections and recovery on call default support

• Provided production support including accurate problem identification, ticket documentation and customer/vendor dialogue• Oracle database and security administrator for applications coding in SQL by way of Toad and SQL Server.• Administrator for 200+ adTempus server jobs ran on multiple servers• Maintained end of month processing for oracle tables, SQL code and trouble shooting for the Employee Measurement and Performance application.• Created and modified SQL code daily for necessary production and User Acceptance Tests projects for Employee Measurement and Performance via SQL Server and Toad• Security and system administrator for the RSAMS ticketing and work queue which included applications such as CMS, VLS, Recovery1, Bankone Supersession• On call once every month including weekends supporting adTempus sever job processing, Peregrine System ticket and work queue issues, iCAT or CAT issues and any server or coding issues.

• Liaison between IT, business managers, and other departments to develop and implement process improvement initiatives.• Developed databases involving VBA, SQL, ODBC, AS400, LoanRaw, HP3000 Quest and Toad• Security administrator for Gateway Supersession applications (CMS, VLS, RCV1)• Was security administrator for multiple Default vendor websites• Created and managed databases used by various departments within mortgage servicing• Responsible for setting up and conducting User Acceptance Tests for various projects• Designed and developed software applications and processes for financial and statistical tracing for Hurricane Katrina• Work with compliance and legal department to ensure projects and results are within state, federal, and general audit department guidelines

• Assisted in the development, administration and revision of comprehensive technical training programs for Foreclosure soliciting feedback from management and staff members• Assisted in the organization and coordination of any on-going training sessions with Servicing Training Department, external-training resources, cross training materials to include all changes• Participated in IT projects that included assisting in development, testing and training for systems• Promoted to Senior Operations Analyst

• Monitored the foreclosure process to ensure governmental and investor guidelines were met • Reviewed and submitted legal documentation to the court system for recording, while meeting due diligence guidelines• Provided written documentation to internal and external customer, regarding any misapplied payments, tax and hazard payment discrepancies • Investigated, resolved and responded to errors identified with the areas of Financial Services• Identified problems, their root cause, and develop appropriate resolution• Established and demonstrate excellent organization skills

• Supervised and trained employees • Designed and maintained multipurpose database tracking systems• Responsible for troubleshooting customer inquires (computer and library related)• Responsible for developing and maintaining web pages• Monitored the Information Literacy Program / statistics, spreadsheets and data