Tyrone Guerrero Email & Phone Number

Bogotá, Bogota, Co

Bogotá, Bogota, Co

- Interact with potential clients to determine their needs and explain the value of company’s products and services.- Collecting customer requirements and identifying potential problems that may arise with the product or service.- Providing information about products or services to potential clients, including demonstrations of new products or services- Consulting with customers to determine their needs and preferences to help them select the right products or services for their needs.- Coordinating with product team to develop new products or services.- Providing customers with IT support via desktop solutions, chat functions, emails, and calls.- Properly escalating unresolved issues to appropriate internal teams (e.g. software developers).

Bogotá

- Perform activities required to deliver the products, services and value expected by our customers during all phases of the project (pre-sales / delivery / maintenance).- Install/upgrade, configure, integrate our products/services into the customer's end-to-end ecosystem.- Proactively monitor system performance and quality of service delivery to customers on production platforms.- Provide maintenance, support and incident management for the Digital TV platforms: *Conditional Access System (CAS) in IPTV and HFC networks: system is composed of servers with OS AIX and Linux (Red Hat), databases (Oracle, MongoDB), network devices as firewalls. *OTT Digital TV Services: platform in the cloud (AWS), Kubernetes, HLS and DASH protocols.

Bogotá

• Provide support the company trademark products (Postillion, RCS).• Serve as next level of support for Technical Support Associates.• Comply with the SLAs contracted with clients for problem resolution.• Simulate problems presented by clients and bring them to the development team.• Create knowledge base articles that help customers solve common problems.• Support implementation team during new projects before final delivery to the client.• Active participation in different committees such as coexistence and events.

Barranquilla

• Provide support for Cisco devices (Routers, switches, APs, ASA Firewalls, etc.).• Assist clients with initial configurations, troubleshooting and configuration changes ensuring best practices.• Assist and review device automation in Python language.• Report hardware and software defects and bugs to developers.• Know the capabilities and limitations of Cisco networking solutions.

Barranquilla

Design, develop and implement computer tools for document management: SICOR mail tracking system and the SIHILAB work history system.Database audit.• Design and implementation of the archive department's computer network.• Coordinate the functions of Administrative Assistants to achieve the goals established by management.• Create the reports required by both the Immediate Manager and the Liquidation Agent.

Barranquilla

• Ensure that Web and Mail servers, hardware and software are operating correctly.• Periodically review the website and examine its traffic statistics.• Keep databases updated and healthy, creating jobs, debugging and monitoring performance and security.• Generate reports (sales, quotes, cancellations, destinations) and present them to administrative staff and stakeholders.• Creation of the Validation format for tourist packages according to the ICONTEC NTS-AV04 standard.• Unification of the corporate image in all company communications (e-mail, web page, flyers).Act as internal auditor for the quality recertification process under the sectoral technical standards NTS-AV 01, 02 and 04 to the ICONTEC.Implementation of notifications and alerts about passengers with upcoming travel dates to avoid access problems to the requested services.

Barranquilla

As a Call Center Representative my functions included answering incoming calls, providing information to customers, resolving customer issues and selling products or services to potential customers from USA, Canada, Puerto Rico and Colombia also maintaining a positive brand image via the quality of service provided.