Lawn and Order Ground Control, LLC was created by myself and Corey Johnson of Lakeland, Florida. After years of working with DeShun Walker of Walker's Family Lawn Maintenance, we decided to bring our expertise to the Metro Atlanta area. Having maintained both residential and commercial properties for more than 15 years, DeShun's training and experience provided us with the insight necessary to establish our own successful lawn care service in Atlanta GA. Please take the time to view our website for questions and answers regarding our services.www.lawnandordergroundcontrol.com

* Provided sales coaching and training both one-on-one as well as through regular team meetings. This included spending time in the field with Sales Representatives.* Supervised a staff of sales personnel including hiring, training and performance management responsibilities.* Initiated contact with customers associated with assigned accounts in order to identify their needs, changing requirements, or any potential problems and resolved issues as necessary to retain the accounts.* Developed and maintained a thorough knowledge of the Company’s available services, product line and pricing structure; sold additional services as appropriate to existing customers. * Responded to service change requests by processing orders in a prompt, professional, and courteous manner. * Exercised judgment in resolving service, billing, or pricing problems not resolved by other departments. * Developed and maintained awareness of market performance and competitive trends and responded accordingly. * Ensured the sales team communicated current pricing information and implemented Company mandated price increases as appropriate for assigned accounts. * Reviewed new Customer Service Agreements (CSAs) on a daily basis to guarantee accuracy and completeness. * Ran activity reports, performed analyses, and communicated results to the Sales Leadership Team expeditiously.

•Trained, mentored, developed, directed, and managed performance and other related employee issues.•Defined expectations for service teams regarding service level goals, individual and team performance goals, quality assurance targets and productivity levels. Led and motivated the team to meet service goals accordingly.•Met with direct reports periodically to review individual performance, identify issues, communicate expectations and set goals to effectively evaluate the quality of work performed.•Achieved superb performance results by attentively implementing process improvement strategies, managing team performance, fostering quality and utilizing productivity standards and metrics. •Monitored, evaluated, and analyzed metrics relating to productivity and profitability to ensure operating requirements and corporate objectives were met.•Forecasted demands utilizing historical information and industry trends to anticipate internal and external customer requirements; provided clear, detailed guidelines to promote continuous improvements.•Established credibility with superiors and subordinates and provided customer service expertise to support functional counterparts within the division(s), area(s), region, and corporate arena. Worked closely with Division, Area, Region, and Corporate personnel to evaluate changes in business processes/procedures and implement appropriate action plans.•Planned, coordinated, and conducted meetings and presentations addressing operational procedures. Communicated information to all levels of the organization and participated actively in on–going training to the team as needed.•Supported the organization’s Customer First initiatives and communicated vision to customer service team and encouraged their participation in the program.•Maintained and delivered accurate, timely, and effective reporting and analysis of customer service metrics and activities.

•Managed daily operations of the customer service team. Developed, implemented and maintained processes, procedures and programs to improve customer service. •Provided day-to-day supervision and technical assistance to customer service staff and support programs. •Directed customer service team toward achievement of operational goals. •Organized and scheduled all necessary resources required to accomplish activities. •Oversaw personnel needs of the department including coaching, training, and evaluating employee performance. •Provided input into termination, compensation, and promotion decisions. Hired and provided training for new and/or less experienced customer service staff. Monitored and evaluated customer service performance. •Reviewed and evaluated work to ensure quality, timeliness and ensure quality control in adherence to policies and procedures. •Compiled all customer service data requirements into reports and analyzed results. •Pacified disgruntled customers by investigating escalated customer service inquiries and resolving matters quickly.