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Manage Expectations: Fulfill customer needs by providing superior service and solutionsfrom an accredited set of products. Provide solutions for basic to complex home loan needs.Where customer needs have been identified as opportunities for broader solutions, a well-qualified referral to a specialist is required.Proactive Customer Contact: Proactively engage customers at every opportunity toidentify both their immediate and longer term needs and discuss possible options… Show more Manage Expectations: Fulfill customer needs by providing superior service and solutionsfrom an accredited set of products. Provide solutions for basic to complex home loan needs.Where customer needs have been identified as opportunities for broader solutions, a well-qualified referral to a specialist is required.Proactive Customer Contact: Proactively engage customers at every opportunity toidentify both their immediate and longer term needs and discuss possible options andsolutions.Manage Drawdowns: Manage a number of drawdowns per week to ensure that the totalvalue of drawdown target is achieved.Ensure Superior Operational Efficiency: Minimise Westpac’s exposure to risk bymaintaining nil accountable non-lending losses, ensure collection of establishment fee greaterthan benchmark and operational efficiency (as measure by mortgage application qualityreporting) is at or below the set target.Superior Customer Service: Have a passion for customers and improve their branchexperience by focusing on improving the drivers of customer experience.Manage Conversion: Manage conversion ratio of wealth and insurance product sales fromnumber of drawdowns.Team Building: Build great relationships with team members within the immediate teamand across other teams in Westpac. Share thoughts, ideas and feedback with others and worktogether to meet all challenges in delivering a great customer experience.Compliance: Maximise Westpac’s reputation for corporate responsibility by ensuring alldealing are ethical and compliant. Show less