• Responsible for the installation, configuration, and maintenance of hardware and software to ensure the health of the complex network components such as server systems, switches, routers, wireless, VPN & Fortinet and ASA firewalls, providing design, installation, and support of complex network systems, including components in support of both internal and external client operations.• Responsible for analyzing all data traversing the network including IP voice and data, with key focus on supporting the firewalls. • Handles network security, supporting next generation firewalls, IDS/IPS, VPN, and vulnerability management. • Provided technical support and troubleshooting for network-related issues, collaborating with vendors and internal teams to resolve complex problems efficiently.• Collaborated with cross-functional teams to integrate Fortinet solutions with existing network infrastructure and third-party security tools.• Works with business and management to analyze current and emerging security risks and recommends security solutions and changes. • Routinely checks various log sources and network monitoring tools for indicators of a security incident, events and alerts. • Maintain LAN/WAN infrastructure to support business operations, ensuring high availability and optimal performance.• Proficient in configuring and managing Fortinet products, including FortiGate firewalls, FortiEMS and FortiAuthenticator.• Performed network refresh for Cisco ASA to FortiGate firewall.• Configuring and managing Ruckus wireless controllers.

• Set up accounts, emails and passwords for specific users with authorization to access networks.• Assisted with help desk operations.• Handle tasks of identifying, diagnosing, and resolving hardware, software and network problems.• Responsible for assisting Lead Network Engineer in areas of design, configuration, testing, and implementation of IT solutions.• Provide desktop support including creating images specific to client requirements and deal with issues pertaining to hardware and applications.• Setup users to access VPN, Citrix systems and network share drives and folders.• Installed, configured and maintained all desktop, laptop workstation and software systems for office users.• Maintained and troubleshot Operating Systems including Windows 7 Windows 10 and MAC OS X in a domain environment.• Install switches and configured VLAN’s, access ports and trunks.

• Performs configuration, installation and/or repairs of PC hardware and peripherals.• Contacts end user to define data migration requirements and perform the data migration, when required. • Monitors for trouble tickets and coordinates with appropriate vendors for equipment repair.• Adheres to and enforces facility security measures, company safety standards and software licensing procedures. • Assists in setting up PC's and related peripherals for special requests. • Lends guidance to desktop support teams on hardware related issues. • Performs own work and provides assistance to others. • Setup and troubleshoot company IPhone's.• Assist with VPN and remote connection issues.

• Provide support to end users for computer hardware and software issues both desk side and remotely.• Respond to service tickets, emails and phone calls.• Assisted in the deployment, configuration and setup of Microsoft Lync.• Enabled and setup users in Lync with DIDs and unified messaging.• Setup and installed Ruckus wireless access points.• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software.• Created and maintained a standardized reporting methodology. • Assists in maintaining LAN/WAN records and telephone systems.• Interact with PC, Mac and Wyse Thin Client computers in a multi-layered client server environment. • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.• Purchased all company approved hardware according to budgets.• Identified solutions for network security; provide Spyware, Adware and virus protection.• Provided network support by making changes on switches by activating/deactivating ports, creating VLANs and blocking addresses.• Troubleshoot and resolve various file, print and VPN issues, Active Directory based issues, desktop applications, viruses, Oracle access and responsibilities, View and Virtual Machine issues, mobile phone problems, backup software and other productivity tools.• Created accounts in Active Directory, maintained accounts using Microsoft Exchange and managed phone system in Avaya and using Definity.• Assisted in the changeover from Aruba to Rukus Wireless. • Add and remove printers on the print server. Monitor/Replace toners, staples and toners while maintaining integration with MFPS and Exchange for scanning functions.