Tyrone North Email & Phone Number

United States

Houston, Texas

Successfully Diagnosed and repaired Apple iPhones SE, 6, 7, 8, X series in a timely manner that resulted in high client satisfactionReplaced iPhone batteries, LCD’s, speakers, antennas, cameras, and haptic engines100% iPhone repair success rateExpeditiously installed hardware and performed complete system builds leading to high client satisfaction Troubleshoot and perform fixes for issues with computers software and hardware including Windows 7, 8, 10 and Mac OSCompleted an average of 320 repair tickets a month resulting in above average closing rate of 2.0Successfully tracked and managed inventory utilizing Best Buy and Apple systems to ship, track, and receive store stock and client devicesSecurely managed all client data in accordance with the customer data protection policy including backups to local and network storage and data restoration

Sugar Land, Texas

Successfully led the deployment effort of migrating of over 900 physical workstations and laptops from Windows 7 to Windows 10Documented all procedures during migrationTroubleshoot and apply fixes for several migration issues including physical and software errorsProvided level one and level two Help Desk Support to 500+ usersMaintained a 95% ticket close rate without escalationInstalled and configured new workstations, laptops, printers and related peripherals.

Operations Specialist - Function as plotters, radio-telephone and Command and Control sound-powered telephone talkers and maintain Combat Information Center (CIC) displays of strategic and tactical information. Operate surveillance and altitude radars' Identification Friend or Foe (IFF), and associated equipment. Serve as Air Traffic Controllers for helicopters and fixed-wing supersonic jet aircraft. Serve as watch supervisors and section leaders; interpret and evaluate presentations and tactical situations and make recommendations to supervisors during watch conditions.

Responsible for the proper training and supervision of junior personnel in naval traditions, military conduct and justice, leadership, management information, career information, training, programs and policies, military requirements, safety and damage control and security, visual, and radio communications procedures; direct the operation and maintenance, deck machinery, firefighting and other emergency equipment; assist in sea/air rescue and missions of mercy operations; direct the movement of non-self-propelled yard craft within the boundaries of harbors, bays and sounds; operate tugs to assist in docking, un-docking, dry-docking, and cold iron moves; act as safety technicians by assisting the collateral or primary duty Safety Officer or Safety Manager in coordinating the implementation of the Navy Occupational Safety and Health program, traffic safety program, and recreational, athletics, and home safety program; perform administrative and record keeping functions in support of the command safety organization; identify hazards, unsafe work practices, and health hazardous conditions. Knowledgeable in rigging, ship’s security, deck seamanship, navigation, and piloting. Operate and maintain small boats, deck equipment, and machinery. Prepare and apply primers and paints; rig cargo handling equipment to replenish ships at sea; handle cargo in port; know signals for directing winch and crane operators. Supervise cargo handling, stand watch as boatswain’s-mate-of-watch at sea, and in port, supervise 6-40 persons performing work details, deck functions, general upkeep of the ship, and maintenance and repair of deck equipment. Maintain discipline; serve as master-at-arms and police petty officers. Supervise repair parties during shipboard emergencies, handle small boats as coxswain, inspect and maintain lifeboats, life rafts, and survival equipment; launch and recover lifeboats and ship’s small craft; conduct training of junior personnel.

Master Of Science - Ms, Computer Science

Areas of Study: Data science, Artificial Intelligence, Machine Learning, Deep Learning

Bachelor Of Science - Bs, Computer/Information Technology Administration And Management

Bachelor'S Of Science, Information Technology - Concentration In Software Development

HTML5, CSS, JAVASCRIPT, JAVA ● TestOutPC Pro Certification ● TestOutPC Networking Certification ● TestOutPC Security Certification