• Creating our standard operation procedures. Building out all the processes to specific systems, how to's on obtaining our KPI's for our accountants and how to navigate through systems.• Worked directly with our developers for webpage redesign or configuration.• Working with our CRO team for tracking conversions of our campaigns. Very familiar with Clickbank. • Completely managed our Well.Org website. Was able to reconfigure our current affiliate accounts that we were not generating revenue from and obtain our new affiliate links with updated account URL's. Repurposed our study links and donation pages.

Tech Engineer• Project Management for our development teams. (Locating API's, AI Integration and problem solving) • Website Design (some knowledge in coding, HTML, CSS, JavaScript, Google Analytics and Google Tag Manager)• Daily problem solving. (Order issues, shipping issues, functionality configuration)Senior Account Executive• Supervising/leading the customer service team to maintain and boost the moral and functionality of the phone team culture.• Training new hires to ensure that they will succeed in any and every situation. Also, I created the trainings for the new and current employees to refresh in lacking areas.• Actively fixing issues to ensure that the customers are satisfied. Creating systems to also keep track of issues that come up related to IT. (IT issues, shipping, backend refunds, etc.)