With a Bachelor of Business Administration from Morehouse College, I currently excel as a Collections Manager at Burke Moore Law Group, where my core competencies in customer relationship management and employee training have led to significant improvements in client satisfaction and team performance. My strategies have been instrumental in driving up to a 20% increase in client retention while managing payroll using Paycor and Paylocity platforms.At Burke Moore Law Group, I collaborate with the Legal Team and Compliance Department to develop weekly training modules, contributing to our culture of continuous improvement and excellence. We've surpassed monthly production goals consistently, empowering our staff through constructive feedback and career development coaching, which has fostered a collaborative environment and aligned our collective efforts with the organization's values and objectives.