ACHIEVEMENTSPromoted to customer service supervisor after only 6 months of store experience in recognition of reliable service delivery, ability to negotiate and resolve customer issues and ability to retain respect from associates. Recovered from a customer’s extreme dissatisfaction with the slow response time to fulfilling their online order. This involved listening to the customer’s concerns, communicating empathy and personally committing to locating the missing item. The… Show more ACHIEVEMENTSPromoted to customer service supervisor after only 6 months of store experience in recognition of reliable service delivery, ability to negotiate and resolve customer issues and ability to retain respect from associates. Recovered from a customer’s extreme dissatisfaction with the slow response time to fulfilling their online order. This involved listening to the customer’s concerns, communicating empathy and personally committing to locating the missing item. The delivery was fulfilled with 48hours and recovered customer’s loyalty.Quickly established credible and respected relationships with 10-14 register operators many of whom were significantly more senior in terms of age and experience. This was achieved through collaborating, remaining approachable and assertive where required to meet business and customer requirements.Accomplished track record of dealing with hostile and angry customers who felt let down by the business in some way and retaining their business after the issue was resolved.RESPONSIBILITIES• Maintain an accurate record of the safe balance and handling• Resolve day to day issues efficiently and effectively.• Resolve customer issues/inquires• Appropriately complete daily WHS checklists• Responsible to maintain all cash registers are operational • Log any WHS issues or IT issues for Head office to resolve• Merchandise the front end to effectively convey the stores current sales and specials Show less