Tyrone Samson Email & Phone Number

Ncr - National Capital Region, Philippines

• Day-to-day Incident and Request management of a multi-forest AD environment.• Managing multiple domains and forests.• Acting as an internal consultant to IT teams for Active Directory related solutions.• Assisting Engineers with Incident and Problem management.• Providing AD solutions that meet both security and operational objectives.• Working with end-users to resolve Incidents.• Engaging with other Infrastructure groups as necessary to support the AD… Show more • Day-to-day Incident and Request management of a multi-forest AD environment.• Managing multiple domains and forests.• Acting as an internal consultant to IT teams for Active Directory related solutions.• Assisting Engineers with Incident and Problem management.• Providing AD solutions that meet both security and operational objectives.• Working with end-users to resolve Incidents.• Engaging with other Infrastructure groups as necessary to support the AD environment.• Completing assigned project deliverables on time.• Attending regular project/team meetings.• Assisting with testing and go-live support for assigned projects.• Serves as an on-call engineer in rotation basis for evening or weekend hours.• Participating in the definition, establishment, documentation, implementation and maintenance of Active Directory policies, standards, methods and procedures. Show less

Ncr - National Capital Region, Philippines

• Taking calls from customers for Second-tier technical support role dealing primarily with moderate to high complexity hardware/software troubleshooting issues escalated from the first-tier Help Desk support staff.• Working Customer Self-Service tickets to find resolutions to incidents and fulfill Service Requests.• Providing support for all mobile devices (Blackberry, iPad, iPhone) and remote system users (Citrix, VPN, VDI, etc.)• Install, configure software and apply… Show more • Taking calls from customers for Second-tier technical support role dealing primarily with moderate to high complexity hardware/software troubleshooting issues escalated from the first-tier Help Desk support staff.• Working Customer Self-Service tickets to find resolutions to incidents and fulfill Service Requests.• Providing support for all mobile devices (Blackberry, iPad, iPhone) and remote system users (Citrix, VPN, VDI, etc.)• Install, configure software and apply patches.• Ensuring service calls from customer are addressed accurately and in a timely fashion with emphasis on customer care.• Escalating complex problems to the next (third) level of support as dictated by process and procedures.• Initiating or assist in the maintenance of procedural documentation. Show less

Ncr - National Capital Region, Philippines

• Supports end-users from APAC region by answering Lync messages, inbound calls, reviewing emails and online request sent to Service Desk and other IT related issues.• Administering network configuration.• Assists end-users in resolving desktop, laptop, and network printer issues by troubleshooting over the phone or via remote session.• Uses Remedyforce (RFDC) ticketing system to enter and track: user problems, status and updates, resolutions of their issues.• Performs system… Show more • Supports end-users from APAC region by answering Lync messages, inbound calls, reviewing emails and online request sent to Service Desk and other IT related issues.• Administering network configuration.• Assists end-users in resolving desktop, laptop, and network printer issues by troubleshooting over the phone or via remote session.• Uses Remedyforce (RFDC) ticketing system to enter and track: user problems, status and updates, resolutions of their issues.• Performs system administration related to account creations, deletions, distribution lists, and access on company's network systems.• Deploys desktop and laptop and associated peripherals including new installations and redeployment of existing equipment.• Install Operating System via SCCM which image is obtained from the server.• Supports Company provided mobile devices (CYOD) by configuring SMC (Sophos Mobile Control).• Resolving Exchange mailing and synching issues.• Procuring IT equipment such as laptops, desktops, printers and other computer peripherals based on their needs using SAP system. • Administering CCTV and Biometric application of the office.• Administering Mitel PABX phone systems of Sophos Philippines office. Show less

Ncr - National Capital Region, Philippines

• Resolves technical issues on software and hardware related errors including its compatibility with the current Windows update being deployed in every workstation, • Assist in initial project implementation (software installation, configuration, testing), • Maintenance of stations to ensure all computers is in good conditions, • Escalate and reports PC, servers, network and system downtime.• Acknowledge requests and issues and escalate to designated person, • Setting up… Show more • Resolves technical issues on software and hardware related errors including its compatibility with the current Windows update being deployed in every workstation, • Assist in initial project implementation (software installation, configuration, testing), • Maintenance of stations to ensure all computers is in good conditions, • Escalate and reports PC, servers, network and system downtime.• Acknowledge requests and issues and escalate to designated person, • Setting up User credential login, Email, IT peripherals requested by the Team Leader or Line Manager. • Imaging desktops/laptops using Symantec Ghost imaging application.• Provide basic in-house training for the applications used within the organization. Show less