Tyrone Sharpe Email and Phone Number

Managed the full life-cycle recruiting and staffing for the national office plus 7 locations in 5 states. Acted as the primary liaison between the national headquarters and site operations, including overseeing and hiring NCMEC temporary employees and managing the internship programs. As the sole recruiter for NCMEC, I also performed a variety of proactive recruiting and human resources functions.Filled 250+ positions with top-notch candidatesUtilized a wide variety of methods to generate candidates including web-based sourcing, internet postings, internal and external networking, job fairs, and referral programsWorked collaboratively with hiring managers to manage the introduction of the position to the candidates, recruiting process, selection of final candidate, offer, negotiation and closingExtend job offers, negotiate, prepare, and extend new hire offersManaged the interview process, including all logistics for all candidates from beginning to final offer. Coordinated with managers to schedule final interviews conducted of all potential hires.Arrange travel, lodging, and meals when needed; escorting applicants to interviews and arranging office tours for new hiresManaged the recruitment of 200+ interns quarterly and acted as liaison for all part-time and temporary employees Conducted interviews and orientation. Scheduled assignments, monitored assignments, job contributions; coached interns, and advised managers on training and coachingConducted exit interviews , background checks and employment verifications for future, current, and previous NCMEC employeesDeveloped, implemented, and trained managers on new hire practices, policies, and procedures Reviewed and distributed benefits information, new hire information, and offer letters to new hiresManaged employees in Directors absenceManaged candidate information using and the company’s HRIS system

Managed the full life-cycle recruiting and staffing for Verizon. Responsible for filling 400+ openings through various recruiting techniques.Managed the Attended job sites to make job offers at associate level for openings in the DC areaBuilt applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport with candidates Worked Job fairs filling Craft positions including Central office and Service technicians.

Lead for Development and Delivery of Internal Local Workshops for Wholesale Training Team and Training for all Wholesale Advantage product delivery training Internal and External including Voice Mail, DSL and Inside Wiring projects. Lead/Support for Training team attending all Product Manager calls and updates regarding product roll-outs, etc. Support Wholesale's Strategic Products/Services with timely delivery of high Quality External Documentation and Training. Represent Training Team as SME on assigned new product teams i.e. Wholesale Advantage Voice Mail and Wholesale Advantage Inside Wiring. Developed and delivered high Quality Workshops and Web-based Training focused on reducing Customer errors and increasing Customer self-sufficiency. Improved usable operational metrics for Web-based Training and Workshops. Work with Claims Support Team on developing series for workshops for Wholesale Billing Dispute Resolution Process for quality tracking and collections. Continued working relationship with colleagues on "Good News" reports distributed to District Executives. Assisted with largest CSG workshop to date with over 469 CLEC participants. Assisted with 15 Workshops conducted by Customer Training Team. Work with Customer Education Team developing workshop agendas, invitations and logistic communications compiling Executive Summaries for TRO project and TRRO coordinator for District.Worked on Customer Response/Relationship Team (CIRT) with CLECs calls regarding issues on Purchase Order Numbers and correcting problems on pending PON's for decrease in call volume. Give support to strategic objective for call reduction and fulfillment of reporting to Executive Dashboard. Interact daily with NMC and Wholesale Customer Care Center representatives to clear pending errors and discrepancies on orders in Verizon Networks. Explain business rules for CLECs attempting to resale and use Verizon network services.