• Investigated, evaluated, negotiated, and concluded claims including verification of coverage, legal liability and extent of damage to property, which may require contact by telephone, correspondence or in person.• Examined claims submitted by insureds and/or third parties, or such claims assigned from other claim units, for additional or specialized investigation as necessary for claim resolution.• Handled assigned claims and tasks, including claims which may involve large loss, multiple contacts, complex coverage issues and multiple site inspections. • Performed in-person inspections with customers to resolve claims. • Prepared and/or reviews property estimates and contents estimates in loss settlements. • Assisted agents & Policy Holders in the resolution of claims.• Currently Licensed in 20 states; Alabama, Arkansas, Connecticut, Florida, Georgia, Idaho, Indiana, Kentucky, Louisiana, Minnesota, Mississippi, Nevada, New Hampshire, North Carolina, Oklahoma, Oregon, South Carolina, Texas, Vermont & Washington.• Certified in; State Farm “Property”, Citizens, Florida Peninsula Insurance, Lloyd’s of London, Penn National, USAA, Liberty Mutual & Safeco.

• Manage six company’s daily routines through accounting and bookkeeping efforts by collecting data entry such as accounts payable and receivable• Schedule daily routines for team in operations, manage inventory sales, and daily sales for company President• Control bank reconciliation, compliance, financial statements, and HR payroll (Benefit mall, ADP)• Plan and schedule meetings for company wide teams of senior managers, company president, and CEO• Coordinate time sensitive seminars, presentations, financial records, and travel arrangements in an efficient manner.• Develop new marketing efforts and attended several networking events

• Assisted managers through a fast-paced document shredding business• Provided excellent guidance to staff by arranging daily route transportation drivers• Collaborated with coworkers and staff to create a more efficient work environment and time efficient organization• Directed the daily routines by managing work tasks for staff employees• Analyzed and explored the roots of the organization by working closely with the company president and CEO