Robotics Support Engineer
Monitored and operated mobile service robots in hospital environments, being physically present at various hospitals for onsite support saving staff over 100 hours of workingCollected data and effectively troubleshooted issues in diverse real-world scenarios, providing comprehensive and precise feedback to the engineering team for continuous improvement.Prioritized the customer experience, consistently ensuring that hospital staff expectations were met or exceeded in every interaction invloving the robot.Deployed hardware and software updates with remote engineering instructions and support, ensuring seamless implementation of new features and enhancements for the robot.Communicated daily with hospital staff to provide clear and professional information about robot operation, fostering a positive perception of our technology