Customer Service Advisor
Current• Handle customers via inbound and outbound calls• Assist customers using a call flow guide to answer questions and solve problems• Track, document, and retrieve information in databases• Invest in our customers’ success by offering additional products and/or services• Close sales, work on prospecting, negotiation, and presentation• Use product knowledge, build client relationships, and find new ways to retain customers• Upsell and offer additional products and services• Worked closely with doctor's offices via telephone to collect medication information• Follow up with customers pertaining to current medications and advising as necessary• Insures customer confidentiality in records and pertinent information pertaining to same
Sep 2022 - Present
