Tyrone Tee Email & Phone Number

Geelong, Vic, Au

Geelong, Vic, Au

Victoria, Australia

- Proven experience in managing and leading technical support teams to deliver high-quality customer service, meeting SLAs and KPIs.- Strong technical knowledge and experience in troubleshooting and resolving IT issues across different platforms and software applications.- Exceptional verbal and written communication skills, with the ability to collaborate effectively across teams and stakeholders.- Highly analytical with excellent problem-solving skills and attention to detail.- Demonstrated ability to manage budgets, resources, and processes effectively.- Strong people management skills, with experience in coaching, mentoring and developing team members.- Lead and actively participate in the recruitment, training, and development of new and existing team members.- Implemented agile methodologies in the service desk department, resulting in an increase in efficiency and faster incident resolution.- Streamlined workflows and processes, resulting in a reduction in service desk response times.- Worked closely with other departments to identify and resolve technical issues, contributing to overall IT service improvements.- Developed and implemented process improvement initiatives, resulting in cost savings and increased productivity.- Proactively identified trends and patterns in service desk data, providing insights for further improvements.

Victoria, Australia

- Led a team of shared services support engineers, providing guidance, coaching, and training to improve service quality and efficiency.- Monitored and reported on KPIs, including incident resolution times, customer satisfaction, and team performance.- Collaborated with cross-functional teams to identify and address recurring technical issues, implementing preventative measures to reduce incidents.- Provided second-level technical support for complex incidents, working closely with other IT teams to resolve issues promptly.- Contributed to the development and delivery of technical documentation, knowledge base articles, and user guides.- Assisted in the recruitment and onboarding of new team members.

Victoria, Australia

A highly skilled and experienced Level 2 Systems Engineer with a proven track record of designing, implementing, and maintaining complex IT systems. Proficient in Windows environment with excellent troubleshooting and problem-solving skills.- Plan, design, implement and maintain complex IT systems for multiple clients using Windows platforms- Provide Level 2 technical support for incidents escalated from Level 1 support team- Troubleshoot and resolve issues related to virtual infrastructure, networking, storage, security, and backup systems- Manage and monitor Active Directory, DNS, DHCP, and GPOs- Automate routine tasks using PowerShell scripts- Create and maintain technical documentation for IT systems and procedures- Participate in an on-call rotation for after-hours customer support

Johannesburg Area, South Africa

A highly experienced and accomplished Managing Director with over 15 years of experience in managing IT operations and delivering exceptional services to clients in various sectors. Possesses advanced technical knowledge of IT systems, infrastructure, security, and cloud technologies, as well as excellent project management, communication, and interpersonal skills. Proven track record of leading teams to achieve operational excellence, improve profitability, and build lasting relationships with clients.Professional Experience• Lead and manage all aspects of the business, including sales, marketing, service delivery, finance, and human resources.• Develop and execute strategies to drive revenue growth, expand the client base, and enhance the company's reputation.• Collaborate with clients to understand their IT requirements and develop customized solutions to meet their needs.• Build and lead a high-performing team of IT professionals, motivating them to excel in their roles and delivering quality work on time and within budget.• Ensure compliance with industry standards, regulations, and best practices in IT service management, security, and data protection.• Maintain strong relationships with technology vendors and partners.• Monitor financial performance, analyse data, and make informed decisions to optimize profitability and cashflow.• Oversaw the daily operations of the company’s IT services division, managing IT professionals responsible for delivering IT support, network management, and cloud services to clients.• Provided strategic direction and guidance to the team, ensuring adherence to SLAs, KPIs, and quality standards.• Managed vendor relationships and negotiated contracts to ensure the availability of top-quality hardware, software, and cloud services.• Developed and implemented processes and procedures for service delivery, ticketing, and incident management, streamlining workflows and improving customer satisfaction.