Tyrone Tee Email & Phone Number

I am a highly motivated and results-driven ServiceDesk Manager with experience managing and coordinating technical support teams. Possessing excellent communication and leadership skills and a strong track record of delivering exceptional customer service. I have extensive experience implementing agile methodologies, streamlining workflows, and improving service desk operations.My leadership style involves fostering a collaborative work environment that encourages innovation, teamwork, and continuous improvement.Key Skills:- Proven experience in managing and leading technical support teams to deliver high-quality customer service, meeting SLAs and KPIs.- Strong technical knowledge and experience in troubleshooting and resolving IT issues across different platforms and software applications.- Exceptional verbal and written communication skills, with the ability to collaborate effectively across teams and stakeholders.- Highly analytical with excellent problem-solving skills and attention to detail.- Demonstrated ability to manage budgets, resources, and processes effectively.- Strong people management skills, with experience in coaching, mentoring and developing team members.- Lead and actively participate in the recruitment, training, and development of new and existing team members.- Implemented agile methodologies in the service desk department, resulting in an increase in efficiency and faster incident resolution.- Streamlined workflows and processes, resulting in a reduction in service desk response times.- Worked closely with other departments to identify and resolve technical issues, contributing to overall IT service improvements.- Developed and implemented process improvement initiatives, resulting in cost savings and increased productivity.- Proactively identified trends and patterns in service desk data, providing insights for further improvements.(A+)(N+)(MCP)(MCSA) (MCSE : Server Infrastructure Solutions Expert)(MCSE : Cloud Platform and Infrastructure Solutions Expert)

Listed skills include Cloud Applications, Office 365, Cloud Computing, Cloud Computing Iaas, and 46 others.

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  Hans Moore

  Technical Electrical