Tyrone Thompson Email & Phone Number

Rochester, New York Metropolitan Area

- QA Inspector create, update and execute mechanical test procedures such for I5000 Series Scanners. Government Scanner S and I series 2000’s. Work closely with technical teams regarding current and new product activities: including design reviews and engineer driven testing. Discuss the development and commercialization of products for successful launch and ongoing support. Review product specifications and reassemble to test. Identify, diagnose and report Mechanical defects and problems in a Jira-based incident tracking system. Clearly and actively communicate test status to stakeholders as needed. Sometimes daily and sometimes weekly Met time requirements for assignments, with minimal supervision.

Rochester, New York Metropolitan Area

West Henrietta, New York, United States

Provide timely and quality repairs of customers' products scheduled during a timeframe on a daily or recurring basis. Maintain high-quality customer service and care. Promote and sell additional products and services and provide contract upgrades. Meet key performance metrics and/or productivity goals while providing knowledgeable and courteous repair service to numerous Sears washing and drying machines. Look for ways to improve business performance such as offering upgrades or appliances more suited for the customer to enhance the customers experience. Communicating benefits of the Value Added Services Process to the customer. Maintain truck stock inventory within the prescribed company guidelines and state standards. Follow the truck maintenance schedule and keep a clean, organized truck.