Experience in call center environments ranging from Customer Service to Technical Support, Service Desk, and IT dating from 2000 to present, I am a Technical Support and Customer Service Professional. I am not one who gets stuck in his ways but pride myself on being able to quickly learn and adapt. I endeavor to always keep in mind that no matter what your position, you are in the business of Customer Service - Keep that smile in your voice!I have working knowledge of and experience utilizing:A wide variety of Service and Support Ticketing Systems (Service Now, Remedy, et cetera)Windows Operating System (95/98/NT/2000/XP/ME/7/10)Microsoft Office SuiteLibre Office SuiteI also am familiar with PC hardware, build my own PC's, and manage my home network with my own hardware, preferring the Hands-On approach to resolving my own technical issues that I encounter.
Listed skills include Troubleshooting, Technical Support, Customer Service, Customer Satisfaction, and 45 others.