Tyrone Walker Email & Phone Number

Las Vegas, Nevada Area

Worked directly with patients and families on discharge planning, and helped them to resolve issues surrounding their medical care.Provided advocacy, counseling, and emotional support to patients and their representatives during and post the discharge appeals process.Offered disease management education and community resources to help prevent patient readmission. Developed and maintained a working relationship with providers, community agencies, and insurance companies.Actively worked with the Operations Management on administering training curriculum for new hires, to ensure quality of work and proficiency meet company standards.

Las Vegas, Nevada Area

Supervision and coordination of daily operations of customer support team of about 20 members. Providing guidance, feedback, and professional development to team members. Coaching and sharing results-driven constructive criticism and developing corrective formal courses of action as necessary. Setting and effectively communicating priorities to team to leverage performance, quality, schedule adherence, average call time, service levels, and ensure other goals are met. Coordinate work activities and cross-functional projects with other supervisors, managers, and departments.

Provided excellent customer service by consistently ensuring patient’s prescriptions were filled as their physician intended. Utilized various databases to complete orders and to answer patient inquiries concerning their insurance, co-pays, orders, and medications. Assisted pharmacist in processing orders promptly and accurately. Responded to patient’s concerns with appropriate company print, media, and web materials.

Handled high volume incoming telephone calls from a large client base across several states. Covered a full range of customer service issues, including technical support and billing issues in a prompt and professional manner. Demonstrated good oral skills and ability to articulate accurate information and directions in a clear and concise manner. Prorated billing statements as necessary in order to correct errors and discrepancies. Collected delinquent account balances by processing payments. Performed troubleshooting and resolved technical problems in a single client interaction to maximize the consumer experience.

Rocky Mount, North Carolina Area

Maintained work area and sales floor standards to minimize customer distractions and promote a safe working and shopping environment by adhering to company policies and procedures. Skillfully participated in the shipping and receiving process, ensuring seamless sorting, placement, and replenishment of merchandise onto the sales floor. Completed pricing tasks such as markdowns and implementing promotional and marketing directions according to company presentation standards and regulatory compliance.

Master Of Science (M.S.), Psychology: Organizational Psychology And Development

Bachelor Of Science (B.S.), Psychology