Tyrone Wright Email & Phone Number

-Build, patch and maintain Linux based ESX Hosts to support a Virtual Infrastructure of servers, desktops, and storage to support public and private cloud computing for small\medium sized businesses.-Build and Manage Virtual Desktop Machines utilizing VMWare View and Citrix Zen-Desktop software applications.-Support a Tier 2/3 Help Desk to assist customers with management of virtual desktop infrastructures hosted within the cloud and other services.-Provide Active Directory administration for customers within the virtual Infrastructure (Build Accounts, Administer Security groups etc...).-Develop standard operating procedures and checklists for deployment of virtual environments.

• Administer Microsoft Windows Servers (Active Directory and Exchange), Microsoft Workstations, and network security devices for 250 users at 29 locations. • Installed and maintained Windows Server Updates Services (WSUS) • Installed and maintained Vipre Enterprise Antivirus software• Monitor and maintain Citrix servers and applications.• Responsible for hardware and software applications and configuration for workstations, servers, and network data communications.• Perform ongoing performance tuning, hardware and software upgrades, and resource optimization as required.• Installed and maintained Call Reporting software (Novell Call Center Reporting) through Internet Information Server.• Developed and updates documentation, appraising users and administrators of vital information. • Installed Wireless network at all 29 sites using 802.11b/g/a wireless standards.

•Lead a team of installers in mass deployment in over 50 Tax Collectors offices across the state of Florida.•Duties included the setup and configuration of Hewlett Packard servers, switches, routers, and workstations. •Configuration of BIOS and Network settings on PC’s along with additional hardware installation as needed. •Perform imaging of workstations using Norton Ghosting. •Setup end users into workgroups and domains. •Troubleshoot Network connectivity and software issues as they arise. •Installed network and local printers, scanners, and other devices.•Provided computer based application education and staff development functions such as planning and implementing new user orientation, end-user floor support, application and new release testing.

•1st and 2nd level PC support for a network of over 5000 users. •Setting up workstations for new employees; configuring systems, ensure network connectivity, install, test and troubleshoot hardware/software. •Perform client PC builds and configurations. Provide assistance with problem source identification and resolution at customer site. •Analyze, troubleshoot and resolve minor to complex issues surrounding Windows 2000 Professional, Windows XP Professional, MS Office Products, Email, and Network connectivity.

•Served as initial point of contact for resolution of desktop/network related problems.•Troubleshoot, research, diagnose, document and resolve technical issues surrounding Windows NT/2000/XP, MS Outlook, Oracle, VPN, Active Directory, Remedy and other proprietary software. •Provide remote desktop support using VNC to help troubleshoot issues and provide first contact resolution. •Perform minor Active Directory administration such as password resets and user account creations.