Tyrone Allen Email & Phone Number

Pittsburgh, Pennsylvania

* Verify expense reports for accuracy and all required documentation for approval * Enter invoices from purchase orders and non-purchase orders* Monitor and reconcile statements to resolve any past due items* Resolve vendor issues (including handling vendor phone calls)* Assist with file maintenance and any related duties

Greater Pittsburgh Area

Customer Care Representative* Temporary assignment at Dominion (2/5/13 – 1/2/2014)* Answered calls from customers and prospective customers with questions regarding new programs and services based on mailers that were sent out, local advertisements, or word of mouth* Provided past and current rate information for past, present, and potential customers* Enrolled new and existing customers in various programs based on their location* Troubleshoot disputed charges or rates and provided proper resolution Customer Service Representative* Temporary assignment at Towers Watson (10/15/12 – 11/27/12)* Answered inbound calls for special Pension election* Forwarded all requests for duplicate/replacement/alternate election kits* Assisted clients with various forms, explaining what needed to be completed and returned* Explained the purpose of each form and what role they played in the process

Greater Pittsburgh Area

* Accounts Payable Analyst* Processed high volume invoices and payments for vendors in the central region of our client base* Worked with multiple property managers in efforts to provide accurate budget forecasts based off of prior spending using reports generated from the J.D. Edwards accounting system* Customer Service* Received calls from 60+ different accounts/clients regarding property management concerns (lights out, water leaks, major emergencies, etc.)* Dispatched proper mobile engineers/technicians based on each individual situation* Maintained and exceeded call center standards for quality of service

Greater Pittsburgh Area

* Entered and approved invoices and credits into JD Edwards accounting system* Researched and resolved problems involving invoices like quantity, shipping and receiving, and price discrepancies* Reconciled weekly and monthly statements to ensure they were current and correct