Acting as the central point of contact for all third party engagements, producing high quality briefs, demonstrating excellent written communication, logistic planning and reporting skillsAiding the international creative director in event planning and equipment procurement

Wrote and published 120 articlesProducing articles on contemporary/controversial topicsRaising discussions on recent events, matches and more, garnering thousands of views

Proactively liaising with therapists partners / customers to ensure bookings run smoothlyInvestigate and resolve corporate customer queries and issuesAnswering the phone, emails, and live chat from Customers / Therapists / PartnersBased on the measured Customer Experience metrics, assessed as one of the top 3 agentsProviding feedback to relevant departments to help improve the customer experience

Simultaneously led ¾ projects (both internal/client projects), using the RAG model for project reporting, monitoring project progress and resource management activitiesRewrote the end to end project management documentation, which was then adopted as company documentationCommunicating and following up with clientsAssisting with Office Management

Administrative work, including organization of artist's schedulesOn-the-job box-office training, shadowing event managersStewarding numerous events at venues within Tower Hamlets, constant face-to-face interaction with paying customersAssisting in the transportation and delivery of items integral for artist's rehearsals and performances