Tyrone D. Jackson Email & Phone Number

Costa Rica

Leadership and Team Management, Strategic Planning, Project Management, Resource Allocation, Technology and Architecture, Process Improvement, Collaboration and Communication, Quality Assurance, Risk Management

Costa Rica

We are the leading Nearshore Technology Solutions company. We architect and engineer scalable and high-performing software solutions to meet the business challenges of our clients.Using our tech expertise and cross-industry experience, we evolve digital transformation into digital acceleration. Our ultimate goal is to create lasting value throughout the entire digital transformation journey.With 3,000+ seasoned engineers in 36 countries, we provide time zone aligned services to empower Fortune 500 companies and leading brands. Working for clients like Google, Rolls-Royce, Johnson & Johnson, Pinterest, and ViacomCBS, we’ve been reimagining the tech landscape for over a decade.We are Digital Acceleration Experts.We are a company Powered by Technology and Driven by Talent.

Costa Rica

Brainstorm and collaborate with Product Managers, Engineers, and UX Researchers to understand, identify, and take on complex business requirements and user needs.Serves as the customer proxy responsible for program backlog refinement and prep for Program Increment (PI) planning sessions.Works with business and IT management to establish and gain consensus on project goals, objectives and deliverables.Assess the degree to which changes to scope, issues and risks will affect projects working with division and cross divisional management and sponsors to gain agreement for resolution.Primarily responsible for building, editing, and maintaining the team backlog through story definition and prioritization.Develop product roadmap and help prioritize features.Lead technical requirement gathering and consult with stakeholders.Manages performance and resource teams appropriately to deliver on business objectives while driving a culture of excellence.

Heredia, Costa Rica

Developed a team of technology experts as well as other technology team leaders by creating an appealing work environment; one that allows self-confidence to flourish, promoting maturity and personal and technological growth.Assumed lead role for a multi-project account consisting of senior and mid-level developers, senior architects, senior and mid-level QA, UX/UI experts and senior level project managers. Ensured required performance standards are realistic, achievable, communicated, understood and in line with the employee’s understanding of his/her duties and the company's idea of success. Teams and resources under my direction achieved, maintained and consistently exceeded the work performance standards within the company guidelines, budget and objectives. Helped company navigate through a complicated re-building period assuming new responsibilities as owner of an emerging account resulting in growth in billable resources and an increase in profits with minimal employee turnover.Applied a “lead by example” leadership style through individual performance and behavior, providing staff with clear guidance and direction, providing coaching and support development and continuous improvement at a team and individual level. Supported staff through organizational change, making use of mediation where relevant and appropriate with the aim of creating an environment that allows the very best of any individual to flourish.Allocated resources and managed vendor relationships in accordance with company vision.

Heredia, Costa Rica

Repeatedly recognized by the client and the internal organization for high level of performance, communication and organization of multiple projects successfully submitting deliverables that exceeded expectations and timelines.Served as the business systems analyst on various projects involving School Administration Software platforms gathering requirements and leading a platform migration from Sencha Ext JS to Vue JS for a large application.Tasked with managing both Kanban and Agile projects via JIRA creating workflow, planning, assigning, tracking, reporting and managing developers work throughout the lifecycle of each project, including QA testing and DevOps/releases.Conducted the pre-discovery phase providing key input for the sizing of the project, the proposal and pricing, eventually creating the project Vision document, Software Architecture Specification (SAS), the Business Requirements Document (BRD) and identifying the contents of the project Risk List.Served as the liaison or bridge between our executives, the client executives/stakeholders and the development team.Created many of the business processes, UML diagrams, use cases and user stories, and provided support as the SME for QA testing.

Heredia, Costa Rica

Repeatedly recognized for top performance as a 10-time award winner and selection for high-priority initiatives within the anti-money laundering division. Selected by the client technology manager as the project lead for both U.S. and C.R. resources after demonstrating an ability to lead by example, effective communication, earning the trust of colleagues on both the business and technology teams, and by quickly mastering complex concepts. Lead the application support team as a SAS ECM and Workflow developer within the Enterprise Risk Management Technology team of major US bank utilizing skills in transactional database design, database experience with Oracle and Teradata, Base SAS, SAS Workflow, SAS Stored Procs, HTML, SOAP and SAS ECM. Accurately documented highly complex business requirements, business processes and technical specifications while providing actionable recommendations for improvement.Designed, built and managed complex systems and applications providing architectural diagrams, reports, decision making while identifying risk and risk mitigation strategies associated with the architecture. Served as the expert technical resource for modeling, simulation and design of business intelligence for the collection, integration, analysis, and presentation of business information. Managed overall systems testing, preparation of test plans, cases and data, code review and the migration of platforms and applications into production. Assured quality, security and compliance requirements were met and oversaw the creation of, updates to and testing of the business continuation plan.

Managed all projects pertaining to clients and company information systems and day to day decisions concerning the direction of the business.Performed database migration for a client legacy ERP application and database from legacy MS Access to MySQL.Design and implement core functionality to day to day business operations Collaborated with offshore engineering teams and advised and assisted them in bringing new features to client platforms.Designed, developed, configured, implemented and deployed custom solutions to support client and company business processes concerning a proprietary financial bookkeeping application, customer management application, trouble ticketing application and performance management application.Demonstrated experience and passion for delivering high quality user experiences.Designed/developed custom views and calculations to support client business process metrics including custom dashboards and workflows.Developed web pages and components using JavaScript, JQuery, HTML, CSS and/or PHP, some of which also interfaced with other web applications.Participated in business solution design presentations and reviewsDeveloped, published, and managed company and client content in web-based content management systems.Gathered and documented customer needs; analyzed customer requirements, defined customer processes and process improvements.Developed custom graphics and branding to be used on web sites, business solutions or customer documentation for print using Adobe Creative Suite and Corel Draw.Created and maintained project documentation, presentations, tracking, and task related artifacts in Microsoft Word, Excel, Visio and PowerPoint.

Playa Samara, Costa Rica

Managed all aspects of day-to-day operations and personnel (payroll, vacation, scheduling, training, performance evaluation, etc.) at a top tier established independent learning center.Developed and implemented training for administrative systems, procedures, policies, workflow, and cost reduction practices, reporting procedures, professional development and coaching. Designed, developed, configured and maintained custom customer management and accounting applications.Responded to internal and external telephone calls, inquiries and visitors following established business procedures, serving as the liaison third party service providers to identify and resolve issues prior to interrupting senior staff members.Initiated and responded to correspondence and memoranda with group coordinators and University personnel preparing presentation material as required.Scheduled and coordinated meetings, appointments and events, organizing publicity, community representation and other necessary arrangements.Compiled and reviewed financial and/or statistical data for the business. Performed bookkeeping functions and other financial information monitoring such as the budget, expense accounts and special funds, while assisting with projections and preparation of budgetary recommendations.Ordered and maintained office supplies and equipment and maintained related expense records providing recommendations for reducing supplies costs.

Greater New York City Area

Contracted on various projects within the ADC customer care and billing software division (sold to Intec in 2004 and later acquired by CSG Systems International, Inc. in 2010) on an initiative to scope and ROM efforts required to enhance their SingleView billing product to support North American wireless carriers within their OSS architecture. Served as a member of a team responsible to produce Business Cases through detailed wireless business requirements in all areas of billing including gap assessment, partnerships considerations, market analysis, and financial impact.

Staten Island, Nyc, United States

Senior systems engineer in a telecommunications start-up company that originally began providing OSP and ASP support primarily to Competitive Local Exchange Carriers (CLECs) in the form of operations along with web-based access to a comprehensive package of network applications and reports. Managed billing project from beginning to end including vendor analysis and selection, development planning, integration, implementation, testing and roll-out. Lead engineer in developing and deployment of key ASP Systems relating to Billing, Order Entry/Order Management, Middleware, Web Portal architecture, real time order import, development of a web-based product manager, and others.

Richmond, Va / Berwyn, Pa

Involved in all phases of the build out of a startup PCS company as a project manager leading projects regarding e-commerce, RMS integration with billing, SQL to Oracle database conversion, zip code validation, provisioning, data transfer, call assembly, including the conversion of two Nortel Switches and the installation of 8 new Ericsson Switches. Directly responsible for the company’s overall regional day-to-day operation of billing processes including bill verification, revenue assurance, auditing, reporting, and creating policies and procedures. Conducted management and field development through circuit training on billing system capabilities for the successful launch of 19 markets in the Mid-Atlantic region while supporting 15 additional markets throughout the South Region.

Myrtle Beach, Sc, United States

Reconstructed existing business model concerning ancillary products including purchasing, managing inventory levels, billing reconciliation, marketing, and sales to increase revenue, decrease liability, and eliminate fraud.Managed the market’s operation of all ancillary products outside of voice and data including purchasing and managing inventory levels, professional development, field support, while creatively redesigning the company sales strategy and promotional concept concerning these products ultimately producing a record RPU as a two-time Vanguard Elite Award winner. Successfully created a marketing and advertising portfolio that received local media recognition and help to boost sales and reach personal and company goals while gaining priceless experience as a member of the business community.