Technology Support Leader with a 5-year record of improving product functionality, diagnosing issues, and streamlining migrations. My IT Leadership Highlights: • Streamlined technical migrations and troubleshooting processes while overseeing technology service delivery and consulting with relevant personnel. • Collaborated closely with project teams to support new or enhanced products.• Assisted with deployment issues by clarifying user questions and identifying problems, deconstructing issues into consumable sections and troubleshooting frameworks.Enhancing Technology Functionality: • Improved IT assessments by developing, measuring, and reporting on service-level metrics. • Gathered business requirements by studying business processes, collecting information, evaluating needs, and establishing operational objectives. • Enhanced enterprise technology by supporting technology design, testing, and execution by providing research-based product and process knowledge.