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Mobile Helps U is a mobile marketing agency that specializes in cutting edge mobile marketing techniques that bring you the desired ROI you've always searched for!

Mobile Helps U is a full service mobile marketing agency that specializes in cutting edge mobile marketing techniques and services. Allow me to ask you a few questions if you would. Would you be interested in getting your customers email address for that free wifi that you just give away?Are you looking for the right loyalty program to drive repeat business? So would you rather have a paper or mobile loyalty solution? Are you absolutely feed up with spending your advertising dollars with no concrete way of measuring how effectively those dollars where spent?Mobile Helps U is here to take the guest work out of you marketing budget. Mobile Helps U Growing Your Business At The Speed Of A Text.

Mobile Marketing/SMS Marketing : directly to businesses customer base to increase sales and develop long lasting relationships with customers.Mobile Website Creation: Create mobile optimized websites so that my clients can be found on a mobile device. More than half of local seraches are done via a mobile device. If your site is not mobile optimized you are losing out on thousands of dollars in revenue. So get found on mobile!Word Press Website Security: Be sure that your website is secure from attacks that could damage your business. I will update your website with all the necessary security patches to keep your business safe from hackers.Social Media Marketing: Engage your customers and grow your following via social media platforms. Increase your customer lifetime values.Facebook Profile and Cover Design: Does your Facebook page need a makeover? Get a professional Facebook Fanpage designed to help grow your business and your brand!Video Consulting: Video is increasingly becoming more and more popular as a vehicle to advertise your business to your current customers. Video also is a great way to add new clients for any business.Brand development, mobile web site traffic growth, advertising revenue. Developing brand strategy and statistics systems.Strategic Consulting, including business plan & sales strategy development.Generating new development ideals for local businesses.Etc.

• Responsible for the day-to-day maintenance of the application systems in operation• Responsible for identifying and troubleshooting application issues • Responsible for receiving and reviewing production requests and assisting in production control• Responsible for preparing and maintaining schedules for recurring production runs • Responsible for producing written instructional guidelines for support personnel for production runs• Responsible for incident management logging, prioritizing and resolving incidents and tracking them against various SLAs• Responsible for resolving recurring incidents permanently, and implementing preventative action items • Responsible for monitoring system availability and taking corrective actions proactively• Responsible for troubleshooting network issues such as network connectivity and communication through switches, routers, Firewall’s, Load Balancers, V-Lans, etc.

• Responsible for supporting Active Directory accounts• Responsible for support of SharePoint• Responsible for support of Workday• Responsible for support of MS SCCM• Responsible for support of MS Endpoint Manager • Responsible for support of Avaya phone agent• Responsible for support of Cisco VPN• Responsible for support of Facets claims software• Responsible for support of Advocate Desktop claims software• Responsible for support of MS Office• Responsible for support of MS Teams• Responsible for support of IE, Chrome, Edge and Firefox• Support tool MS Endpoint Configuration Manager• Remote assistance software remote desktop and MSRA• Responsible for support of Ultera IPD and various other software packages• Responsible for support of Onedrive and Onenote

• Responsible for supporting Audio/ Visual equipment• Responsible for supporting Active Directory accounts• Responsible for server support replacing, upgrading, patching • Responsible for server LAN operating systems, applications and server hardware• Responsible for using MS Intune MDM to add mobile devices to the network• Responsible for travel to various locations in Southeastern PA and NJ• Responsible for support of desktop and laptop computers• Responsible for onsite connectivity issues as well as remote• Responsible for support of all applications including MS Office Suite• Responsible for support of canon networked printers• Responsible for re-imaging Win 7 computers to Win 10• Responsible for managing ticket cue and other assigned tasked with limited supervision• Responsible for supporting voip phones

• Responsible for supporting Audio/ Visual equipment• Responsible for support of Win Autopilot• Responsible for supporting hardware and software issues• Responsible for support of desktop and laptop computers• Responsible for support of various Insurance based applications• Responsible for desktop support as well as remote support• Responsible for support of MS Office Suite• Responsible for onsite and remote support of connectivity issues

• Responsible for working on a Win 7 to Win10 rollout• Responsible for backing user’s data• Responsible for re-imaging computers from Win 7 to Win 10• Responsible for placing backed up data onto newly imaged PC• Responsible for configuring Outlook 365 mail account• Responsible for adding new networked printers to user’s PC

• Responsible for supporting Win 10 upgrade• Responsible for supporting migration from Win 7 to Win 10• Responsible for support of Win 10 related question • Responsible for phone support of network connectivity• Responsible for support of MS office 2016/Outlook• Responsible for support of remote access connectivity issues• Responsible for support of various software packages • Responsible for support of remote software installations• Responsible for support of hardware components

• Responsible for deploying laptop, desktop and thin client computers• Responsible for installing all specific departmental software for each new PC• Responsible for testing all installed software to make sure it works correctly • Responsible for creating admin password and adding an administrator group • Responsible for backing up the end user’s data via Windows easy transfer • Responsible for restoring end users backed up data via Windows easy transfer• Responsible for configuring end users mail client on new PC• Responsible for level I and II support during PC refresh

• Responsible for receiving user’s laptops and logging into the laptop with LAPS• Responsible for backing up end user’s data with USMT migration tool• Responsible for removing users old hard drive and replacing it with a new drive• Responsible for accessing the bios of the laptop and changing its settings • Responsible for clearing and preparing the TPM laptop settings • Responsible for generating bit locker encryption password to enter into laptop• Responsible for using DSS start as part of the hard drive encryption process• Responsible for pre-building some of the hard drives with SCCM• Responsible for restoring user’s data via USMT process• Responsible for giving the users an overview of their new Wins 10 OS• Responsible for preparing loaner laptops for users• All task and request managed and closed via Service Now

• Responsible for supporting Audio/ Visual equipment• Responsible receiving calls and going to the user’s desktop to resolve issues • Responsible for troubleshooting desktop and laptop computers• Resolved remote end user issue via Remote Desktop• Traveled to Satellite offices for technical support• Supported mobile devices iPhone, Android phones and iPad• Responsible for supporting Lawyers with conference calls • Responsible for supporting VPN connectivity issues• Supported MS Office including MS Outlook• Responsible laptop and desktop reimaging• Responsible for new hire setups• Supported Wi-Fi connectivity issues• Responsible for unlocking accounts via Active Directory• Supported in house applications Imanage, Worksite and other applications• Worked with outside vendors regarding software and hardware support• Responsible for inventory and shipping of computers and components

• Responsible for installing new critical care network printers • Responsible for troubleshooting desktop and laptop computers• Responsible for resolving issues using virtual desktop to remote into computers• Responsible for using active directory to create users and disable user accounts• Computer break fix HP/Dell hardware• Responsible for supporting all MS Office applications including Office 365• Responsible for installing Epic software suite• Responsible for configuring and deploying Mac desktop and laptop computers• Also responsible for upgrading the OS and installing software • Responsible for some project management, going out to a location scoping it out • Responsible for training new techs according to Jefferson’s procedures

• Responsible for installing network printers having them added to the network• Responsible for coordinating with floor managers and installing new computers• Coordinated, managed and installed images on computers via MS SCCM• Coordinated, managed and installed applications via SCCM Salt• Managed the process of end user data from old computer onto the network• Managed end users’ data retrieval from the network • Supported Capital One in house software Sassy (financial application)• Coordinated, managed and installed end user’s laptop/desktop PC • Managed, coordinated and supported MS Outlook• Managed, end users’ over from old ING Direct domain to Capital One domain• Supported end users Mobile Outlook account• Managed, the tracing of end user’s data connection via the network closet • Coordinated, managed assured end users are on the correct VLAN

• Responsible for supporting Audio/ Visual equipment• Responsible for server support replacing, upgrading, patching• Responsible for server LAN operating systems, applications and server hardware• Responsible for working with vendor IBM to keep servers up and running • Responsible for installing new network printers • Coordinated several projects consisting of installing Radiological equipment • Project lead for ImageNow software/printer scanner program coordinated, • Responsible for maintaining the integrity of the PACS System• First level support for network issues escalated network issues • Supported the Radiologist as well as the X-ray Techs and management • Provided desktop support for hardware/software and network issues• Taught a class to over 2000 Medical personal in regards to Philips Isite • Successfully participated in several upgrades, rollouts and installs • Documented network connectivity, Software and hardware issues • Tested, installed and supported over 25 different applications • Responsible for installing Epic software suite• Responsible for inputting patient’s records into Epic • I also created appointments in Epic per management guidelines

G&G Travel specializes in affordable family travel. G&G Travel is dedicated to helping familes of all sizes realise their vacation dreams. Responsible for Event planning, Marketing packages and sales.

• Responsible for installing new network printers • Responsible for installing images on computers/Ghosting• Responsible for maintaining active directory accounts• Responsible for maintaining inventory levels• PC and laptop installation and support• Hardware /Software installation, upgrades and support• Supported all departments at Penn and some satellite sites• Installed and supported Talk Radiology dictation software • Tested, installed and supported Epic while at Penn• Tested, installed and supported HP LaserJet networked printers