Tyrone H. Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Business Analyst for the GIS Systems and FibrePlus Deployment teams.-Current State Analysis: Uncovered how needs were being met and identified existing pain points and areas of opportunity for various projects. Consolidated data and presented it to leaders in a digestible, high-level, format.-Requirements Elicitation: Engaged relevant stakeholders and SMEs through one-on-one interviews and roundtables to uncover needs and areas of improvement. Being a national team with varying requirements due to provincial differences, I gave particular care to ensuring these differences were captured clearly.-Design Options: Used data from the current state analysis and elicited requirements to identify areas of opportunity and define the solution approach.-Implementation: Implemented solutions and oversaw the rollout and transition to operational teams for upkeep. Created documentation and user guides.-Monitored Success: Communicated with teams and end users to ensure solution worked as expected, and identified and addressed any gaps and new opportunities as required.

As a workforce analyst, I administrated the workforce management tool for a company with several thousand users.I was responsible for eliciting requirements from stakeholders of various departments and ensuring their needs were met. I oversaw the development, testing, user acceptance, and rollout of solutions, and monitored post-release KPIs.I was also the liaison with the tool vendor, and ensured that bugs, outages (planned and unplanned), and enhancements were communicated efficiently and effectively to all concerned parties.

Calgary, Canada Area

Technical Integration Specialist (Corporate user training, sales, and administration)Technical Support Specialist (Internal support and process optimization)Support Centre Specialist (Internal tier-2 support)Support Centre Generalist (Internal support, loans and operations)Generalist, SAP Integration (Analysis, QA testing, process mapping)Customer Service Representative (Daily operations and Saturday supervisor)

Business Analysis Certificate

Professional Editing Certificate

Writing And Editing For Business Certificate