Tyrone Hulin Email & Phone Number

United States

Team Manager, Production & Front Office 2000–2014Co-managed entire plant operation value stream to ensure metrics were consistently achieved. Managed work groups, coordinated training, administered performance reviews and wages increases, directed cross-functional teams and partnered with various corporate areas to accomplish local plant and organizational goals.•Increased productivity, reduced overtime, and enabled more accurate labor forecasting by creating corporate tracking service report that allowed for identification of needed workflow adjustments and tracking of service goals and cycle times to ensure customer service expectations were met.•Employed LEAN principles in migrating plant operations from offset printing machines to digital print technology, driving lower printing costs, higher customer service scores and faster turnaround times•Utilized effective project management skills in defining project scope and tasks, setting expectations/responsibilities, and determining critical timelines.•Marshaled resources & partnered with local and corporate management teams, maintenance, other technical support areas, & external vendors, ensuring all tasks were accomplished within expected time frames.•Leveraged organizational development techniques in increasing competency levels of non-exempt employees’ skill set, leading to drastically improved employee engagement scores. Initiated aggressive cross-training and job rotation schedules, w/standardized reporting.•Reduced overtime of technical support vendor 20% by restructuring digital printer run times, managing equipment utilization, and partnering with service manager to align preventive maintenance schedules with plant’s normal weekly operational hours.•Assisted human resources area in recruiting, interviewing, hiring, on boarding, training, staffing, performance evaluations, policy reviews, wage administration, employee engagement surveys & retention.

West Caldwell, Nj

Directed activities of customer-facing departments, supported efforts of external sales force, and served as a liaison for office, plant, regional and corporate areas.•Initiated best practice sessions that elevated workforce competency levels, validated that SOP's were being followed, and ensured customer service level expectations were met. Increased plant’s service hold call efficiency rate 5%.•Fostered collaboration of sales support staff and external sales force by holding monthly meetings, establishing engagement procedures, and implementing feedback forms, resulting in groups having a united mission, and customer needs being met timely and efficiently.•Upgraded on boarding process of new banks / branches by creating care package fulfillment team that guaranteed new supplies were being ordered and delivered to customers on a timely basis.

Master'S Certificate, Human Resources Management

Course work also included Lean/Six Sigma and OSHA Regulations

Bachelor'S Degree, Psychology