Configuration, maintenance and daily operations of the SWIFTNET enviroment. Participating in major software releases and DR tests. Providing support and project technical consulting for existing and new customers, Implementing of SWIFT products, working in close conjuctions with customers. Providing services and infrastructure strategy evolutions.

Analyze all Office Printing business requirements and recommend appropriate applications and technology for same and design all data flow charts and diagrams got processes and provide effective solutions to all issues.Administer all Office Printing systems and recommend efficient modifications to systems and device to improve efficiency and reduce cost of all operations and determine appropriate procedures for all Office printing technologies.Design an effective technical architecture and develop it effectively and assist to incorporate all new technologies into IT systems and monitor all production environments.Coordinate with all business and IT partners and analyze all Office Printing requirements of clients Evaluate all Printing architecture and develop required presentations and white papers for all technical processes and evaluate performance of staff and provide required feedback of all processes.Assist all business partners to analyze changes in requirements and provide enhancements to all applications and provide support to all 3rd party software tools and maintain knowledge of all management process.

Work closely with project managers and developers and handle multiple priorities simultaneously.Execute manual and automated test cases, analyze results, report and track defects, verify fixes and perform follow-up work to resolve issues.Create and execute test plans and scripts that will determine optimal application performance according to specifications.Assist with developing test plan time lineResponsible for all aspects of the QA cycle for assigned projects from Kyocera QA Department.Developing Test Cases, Test Strategies and Test Plans that will ensure comprehensive test coverage.Conducting hands on functional, and system integration testing; report, track and follow up on issues in a timely manner.Knowledge in writing basic SQL queries and end to end workflow.Work with development teams to create test plans for enhancements and fixes on applications.Work as a part of team to perform manual/automated functional, regression and performance testing on Testrail.Help manage, develop, and improve processes and procedures within the department.Provide a positive role model, in terms of both work performance and attitude.

Provide technical support and customer service for MyQ clients. As a Technical support engineer, I am committed to diagnosing, reproducing, and fixing customer software and hardware issues. Troubleshoot MyQ software and Kyocera hardware to assist customer with problem isolation and resolution. If requested, escalate the customer's case to a subject matter expert.Research client's issues in a timely manner and follow up with the customer with recommendations and action plans.Participated in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within the department.Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development.Provide root cause analysis for customer's appliance failure.Trained with senior system engineers to enhance my personal technical skills as a Technical Support Engineer and learned internal process for escalating cases and approving or denying handovers to specific verticals.Utilize previously acquired technical experience to become actively involved in day-to-day technology team to meet schedules and resolve problems.

Responsible for all Software installations and support throughout South Africa and SADC providing support to Direct and Indirect Customers, Onsite Support and environmental assessments.Coordinated effectively with other internal groups including Sales, Marketing and service Department. Training of all Software to clients and staff. Responsible for testing new patches and Software before deployment. Customizing the software according to the client’s needs. Responsible for the maintenance and support on internal software with in Kyocera

Install and update core software, interfaces, database and web services.Identify and resolve issues related to activation and implementation of software.Assess member’s technical needs and capabilities during implementations.Provide sound recommendations to ensure success.Provide implementation scheduling, resolutions to technical issues and general advice as technical consultant.Provide highly responsive customer service and maintain high level of member satisfaction.Correspond and fulfill all commitments for internal and external customers.Engineer, record and document solutions to common and difficult problems.Learn, implement and teach best practices for implementation and configuration of company products.Collaborate with engineering to improve implementation and configuration of professional service processes.Involve and participate in an on-call rotation for urgent customer needs.Produce and review product documentation and training materials to ensure content accuracy and support ability of Company products.Develop software, tests and tools to ease integration in professional service field.Develop software design and architecture documentation.

Responsible for Microsoft Dynamics.Running Daily and weekly report for Management reports.Maintaining the Servers onsite and remote sites.Responsible for the SQL Database (backups and maintenance)

Responsible for all Servers and Desktops throughout the Main office and 3 Site Branches. Responsible for the print management software on site as well as the remote printing software. Responsible for the onsite IT Desktop Support engineers.Coordinate all upgrades and support work on existing applications. And keeping all software up to date according to standards.Daily IT meetings for IT Staff and daily responsibility check list.

Responsible for the Sales and Staff within the shop. Assisting clients on the right hardware and software requirements for their needs.Upgrading software and Hardware when outdated. Network installations and onsite support when needed.Responsible for the daily reports and cash ups of the shop.Buying of Stock for the shop.