Tyrone Schiefner Email & Phone Number

Europe

• Reports directly to European Transformation Director; key member of team of 6 within Transformation function, in a matrix stakeholder environment.
• Collaborated with internal technology development partner to design and deploy key sales & customer care technology products in EU markets.
• Streamlined third-party technology product deployment to support newly designed business processes, ensuring seamless implementation.
• Designed & implemented effective project management framework, requirement management & change process to deliver business requirements.
• Empowered local country project managers in adopting project governance & frameworks to harmonise CX processes in sales & customer care.
• Held full accountability for managing & reporting on budget tracking to ensure commercially sound programme financial management.

Europe

• Reported to European Commercial Director, working in a team of 6 within the Sales & Marketing function. Operated in matrix stakeholder environment.
• Drove innovation & sales growth in service-driven Pest Control and Hygiene & Well-being divisions
• Acted as primary liaison between product & marketing teams across 12 countries in Europe.
• Directed launch of pioneering digital pest control & hygiene solutions, air purification, COVID-disinfection services & traditional washroom services.
• Championed region in delivering 10%+ of sales from innovative products & services; in 2020, Pest Control delivered 30% and Hygiene delivered 24% of all sales from innovation; worked with sales directors to enable.
• Led the response to the pandemic by launching new disinfection services, exceeding sales targets for 2020; defined a robust go-to-market process for all European markets, including product assessment & forecasting.

Europe

• Reported to European Managing Director, working in a team of 3 within the executive function; worked within a matrix stakeholder environment.
• Served as trusted advisor to EU Managing Director; proactively tracked all key actions & followed up with stakeholders to drive timely delivery.
• Led detailed review of legal director appointments across EU business structure, ensured compliance & alignment post-divestment activities.
• Presented briefings to Managing Director on critical issues & challenges, enabling data-informed decision-making for Group performance reviews.
• Partnered with key stakeholders across diverse business units to drive strategic analysis & reporting on top priorities for C-suite review and action.
• Prepared high-impact presentations for Europe MD to deliver to Board & Group executives; gathered key information from Country MDs & FDs.

Global

• Seconded into Internal Audit function, gaining insight into global markets; reported to Group Audit & Risk Director, in a team of 7 within Finance function.
• Lead Auditor for several major audits; liaised with local country MDs & compiled final audit reports for local management & Group CEO/CFO.
• Monitored, tracked, and reported on Group Whistleblowing Hotline to plc Audit Committee.
• Developed audit framework for key areas: IT General Controls, Information Security, Project Management, Insurance, HR, and more.

Global

• Reported directly to Group Product Development Director; worked in a high-performing team of 24 within the Marketing & Innovation function.
• Spearheaded project management of Science & Innovation projects from proof of concept to market launch, ensuring timely delivery and accountability of functions, and monitoring budget control for Product Development.
• Pioneered a visual quality control process to streamline sign-off of new products, reducing approval time by 30% & improving efficiency of process.
• Collaborated with marketing & finance teams to develop strong business casesto secure funding from investment committee for project initiatives.
• Acquired deep understanding of the US regulatory environment & product safety bodies, ensuring EU product certification and approval for successful expansion into the US market.
• Operated in a complex matrix stakeholder environment, effectively managing and collaborating with cross-functional teams to achieve project success.

Day to day management of business activities Management of sponsorshipsBrand growthSales and marketing

• Ensuring the development and implementation of the annual contract review process to ensure contract compliance,
• Ensuring that the 230, 000 patients in Westminster have continued access to a GP and GP services,
• Target lead and PCT contact for Childhood Immunisation Targets,
• Programme managing NHS Westminster’s Childhood Vaccination Programme,
• Responsible for increasing vaccination coverage rates to 95% in Westminster through work with NHS London, the Health Protection Agency and Commissioning Support for London,
• Chair of the Childhood Immunisation Target Group,

• Developed and maintained strategies for improving and developing GP IM&T services and reviewed existing Primary Care IM&T services across 51 GP providers,
• Managed budgets and expenditure and ensured financial balance,
• Evaluated products and services, defining and co-coordinating system testing and conducting post-implementation reviews,
• Acted as project manager, lead or expert for assigned projects,
• Project managed through the whole lifecycle the implementation of Information Governance Standards established by Connecting for Health to our 51 GP practices,
• Project managed the rollout of the new GP System of Choice Contract, and local Service Level Agreement to all 51 GP providers,

• Project managed the development and implementation of the IM&T development programme for General Practice,
• Responsible for the analysis, interpretation and the reporting of complex data from General Practices and other NHS information services,
• Identified, promoted and introduced new ways of working where IM&T could help to improve patient care, as well as promoting best practice and facilitate Clinical System User Groups,
• Promoted good practice in Information Governance and supported primary care practitioners to develop their own policy documents,
• Project managed the implementation and development of a local Balance Scorecard to ensure a robust system of performance management of General Practices.

• Developing and providing support to the IM&T group and develop an inclusive strategy for clinical informatics in general practice
• Role of clinical information team lead on the DataNet Project.
• Providing guidance on the legal considerations and protocols required to be able to support practices through the transition from paper to electronic records.
• Working with other clinical facilitators and community staff in specialised areas such as Chronic Heart Disease, Diabetes, Mental Health as required to ensure that each practice has, and implements protocols which will.
• Encouraging practices to adopt systematic methods to capture new data and advise practices on good clinical data. Facilitate practices to improve data quality and implement change

Bachelor Of Arts - Ba, Business Management (Accounting)

Education record