Technology services & solutions expert who has leveraged qualifications in tactical leadership, relationship management, team building and business development to deliver strong revenue, profit and market gains. Track Record of Performance:  As Professional Services Leader, guided complex strategies into action providing a solid foundation for acquiring/growing business, leading team to achieve 98% time-to-revenue, cost reduction of 30% and 25% cycle time improvement.  Appointed member of the business integration team aligning customer service with technology and product/ service development (network design/testing, workflow studies, strategic/tactical analysis, education) to more effectively meet client requirements while gaining improved economies of scale.  Service Desk Executive Leader focusing on business simplification, concentrating resources on fundamental process execution, increasing project controls, reducing the number of technology improvement projects, resulting in the organization launch of the Global Delivery Center. As Director of National Operations, • SME for Solutions Implementation support to Senior Leadership Team, Account Team and Service Delivery Managers• Implementation Services operations and P & L management• Develop solution and delivery implementation plans in support of bid management and client proposals; pre-sales subject matter expertise (Orals and SOW)• Incubate new Service Delivery Units, expand relationship through Project Change Request, deploy and manage project resources to ensure success• Deliver all elements of deals associated with solution implementations to optimize time, quality and budget metrics• Transfer service ownership from Implementation to Service Delivery teams• Repeatable best practice methodologies optimize resource management• Manage relationships with partners, subcontractors and key stakeholders.Certified Lean Six Sigma Black Belt