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• 7-10 new sales per month quota, bringing in an AOV of $90+ to the product line.Achieved the Top 10 net new sales, in February 2018 with DexYP.• Generate opportunities by identifying business marketing needs through meaningful and engaging phone conversation and demos with key decision makers (ie. CEO, CFO, Business Owners, Stakeholders, Executive Assistant, ect).• Identify opportunities through creative and engaging sales strategy with a diverse array of small and large businesses.• Document all conversations and opportunities through Salesforce to provide historical and productivity reporting to leadership.• Develop and maintain relationships with key decision makers to create, drive, and retain new business.• Proven ability to improve individual “reps” sales quotas.

The Event Concierge provides assistance to hotel guests and conference attendees in a warm, professional and friendly manner to maximize and ensures the highest in guest satisfaction ratings. Additional responsibilities include: Greets each hotel guest with utmost courtesy and urgencyMaintains knowledge of local current attractions or events (concerts, theater, sporting events, special events, etc.)Provides information to hotel guests on local features such as shopping, dining, nightlife, and recreational destinations.Responds to guest questions regarding the hotel and its facilities.Makes dining and other reservations for patrons, and obtains tickets for events.Makes travel arrangements for sightseeing and other tours.Provides driving directions and/or makes transportation arrangements for guestsProjects an approachable and professional image in personal appearance, manner, and demeanor.Maintains a work environment of cleanliness and organization.

Identify and capitalize on business opportunities. Achieved rapid progression in major projects from the planning stage through to implementation and completion. Handle key accounts whilst exceeding service expectations. Possess an outstanding track record of understanding, defining and shaping a customers' needs. Be pro-active and improve processes and people by promoting best practice procedures.• Conducted operational studies resulting in addition revenue and savings to the company.• Planned, organized, and conducted operations analysis activities of the company structure in order to maximise efficiency.• Supervised teams by providing direction, establishing goals and projecting outcomes for improvement.• Designed and implemented analytical tools resulting in identification of wasteful/abusive business practices and procedures.• Analysed such problem areas as organization, personnel and equipment utilization, forms design and functions, systems, procedures, and policies to determine needed modifications or improvements.

Provides support and guidance to Hotels’ managers and supervisors on employee relations and develops/ manages plans to support positive measurable improvements in departmental trust, communication, consistency, and accountability. Maintains Employee Handbook and all policies and procedures for the Company. Provides consultative services to the Hotels on Employee Relations issues; develops new programs & initiatives and/or resources as required. Greets and assists all applicants, vendors, Hotel Guests and callers professionally. Coordinates and schedules employment interviews. Coordinates and processes all Applications, Criminal History Release forms, and Drug Testing Consent and Release forms. Performs reference check on prospective associates. Supports and represents the Director of Human Resources and Training Manager as required.

• Responsible for direct training and supervision of food service personnel.• Investigate and resolve complaints concerning food quality and service. • Maintain a safe environment for guests and employees in the later hours of the evenings.

Oversaw, developed, and managed departmental infrastructure while creating processes to effectively incorporate, recruit, and increase participation of existing individuals of the organization. Managed operations by overseeing essential functions, outside vendors, and volunteers to increase and maintain an efficient and productive organization.• Reduced operational cost by assisting with renegotiating of outsourced contracts resulting in a monthly savings of over four thousand dollars in 2013.• Launched, maintained and provided direct oversight of for profit department, AustinPaynow.com, producing an increase in sales revenue of over 30% within 6 months.• Implemented a mass recruiting strategies using social media, print material and contests resulting in the increase of subscribers by 20%. (400 new email subscribers within 6 months)• Developed a business plan and reestablished infrastructure to meet diverse organizational and departmental challenges. Transitioned from individual employee methods and structure to a centralized system that revitalized the organization of poorly structured processes and produced uniformity and efficiency.

Assisted Residence Director in the management and resolution of all complex conflict issues pertaining to the Apartment & Residence Life Communities. Managed front office, campus wide residence life facilities committee, and Hall Council.• Directly managed the operation and oversight of the university’s largest residence hall along with its educational and recreational programming designed to serve the near 600 occupants and the Res Life community.• Raised up and trained over 150 leaders to help support and carry out the vision for Apartment & Residence Life Department.• Recruited over 400 applicants who help run the residence halls and summer conferences.• Independently managed all training, programming, recruitment, budget, purchasing and advertising activities of the Hall Council student organization, along with implementing incentive programs to boost employee productivity and performance.

Increased new business revenue, managed and expanded existing markets for a Fortune 500 International Corporation.• Produced over a third of new business within the first 6 months of employment under the business line and leadership of a top sales representative for the company.• Consistently achieved and surpassed all financial objectives and became licensed in Property & Casualty Insurance.• Cooperatively managed a customer sales base of over 300 customers. Administered excellent customer service by providing solutions to complex business demands, resulting in the increase of annual sales and improved customer relations.

Pioneered a student affairs department, which currently serves the actively growing commuter and on campus student population.• Launched Off-Campus Mavericks Department in August of 2010 with a staff of 2 and increased to 5 to serve the commuter student body.• Increased center visitation to a daily average over 200 within two semesters. • Implemented programs for the development of student leadership and to increase awareness to student resources.

• Advised and counseled to 50-70 undergraduate students each semester• Confronted disciplinary situations and enforced university policies• Planned and presented educational and social programs for residents• Networked with appropriate University departments and offices to establish a support network for residents including tutoring and related academic support programs

• Managed daily activities and living areas for high school students over a six week period• Provided assistance in a variety of areas: academic skills, personal interaction, cultural development, career guidance and awareness• Advised and mentored all members of the Impromptu Speech Team to medal at the Academic Bowl Competition

• Recorded and reported all University Sport Club participation, eligibility and activities• Assisted and informed Sport Club captains and participants of policies and regulations.• Enhanced efficiency by completing all tasks before the deadline

• Managed loan files, phones, mail outs, office equipment, and task lists• Completed Loan Officer training course • Increased office productivity by completing all tasks before the deadline