Tycin Technologies provides telecommunications infrastructure design, sales and services within South Africa. We are able to design, sell, install and manage your infrastructure no matter the size. With over 30 years experience in telecommunications, virtualization along with partnerships with various hardware and software vendors, FNO's and civil infrastructure builders, Tycin Technologies provide turnkey solutions to ISP's, business customers and individuals.We have experience in many fields, including:ISP design, installation and management of both hardware, software, monitoring and customer service and support.Cloud integration and support for Azure, AWS, Google and other cloud technologies like Microsoft 365, Google workspace.Switching, routing and firewall installation and support.Design, installation, migration and support of Hyper-V, Vmware and other virtualization technologies.Support and sales of desktop, server, storage and networking hardware and software. Managed services for the home, business and ISP.Server and desktop support for both Linux and Microsoft operating systems.

- C level presentations and engagements for both internal and business customers.- Public engagements on behalf of TT Connect / Fredd in forums such as Mybroadband conferences etc.- Self-styled brand ambassador for Fredd and TTConnect (unofficially)- Technical workshops and deep interaction with partners and customers.- Technical management and mentoring for staff.- disciplinary functions incl chairing hearings.- Ensuring Support and maintenance contracts are updated, renewed or cancelled where needed.- Configuration and pricing of technical solutions.- Relationship building.- Budgeting / forecasting for Salaries, Equipment and staff requirements etc.- Management of internal Staff and External Vendors / ISPs.- Design and Maintenance of current and future technologies in the Datacenter and in the field.- Creation and oversight of process and policies around both the Internal and external support roles. - Management of the L2 and L3 engineers.- Incident response management for the Core infrastructure in Teraco Datacenters.- Responsible for SLA agreements and ensuring we meet or exceed our obligations to business customers.- Fulfil a pre-sales role when needed for business clients.- Oversight of our monitoring systems.Ensuring the safety and security of or system is paramount by utilizing some common tools, hardware and software choices, we have managed to maintain our security of our systems. utilizing products such as AV / Malware protection solutions, Cisco umbrella for network monitoring, Netflow for network connectivity testing, PRTG and LibreNMS to name a few.Complete oversight of our Physical and Virtual platforms, including our hosted clients. These systems include , Exchange 2010 – 2019, MS Servers 2012r2 – 2019, Linux (Multiple flavors) Hyper-V and VMware, SQL servers, Sage Payrol and accounting systems, Arista core devices as well as Cisco core devices including ASA FW, Metro Ethernet, ISR routers etc.

Project management of multiple projects in a Business intelligence environment. The BICC here builds solutions on mostly SAS and Business objects within a SAP / Oracle environment.I currently have about 20+ projects on my list with timelines from as little as a month to as long as 2 years.Very challenging and rewarding environment with mostly contractors performing the work. I manage both Architects, System Analysts, Developers and Business Analysts.

Building solutions for the SMB and enterprise enviroment. Product sets include HP servers and storage, VMware, IBM, EMC, SUN and Symantec. From conception to inception and maintenance. I strive to build the the correct solution for the correct price.

Brought in to assist with pre-sales, my knowledge and dedication earned a promotion to GM of the enterprise division within the first year. My clients included "The Bond Exchange" now part of the JSE and "SA Taxi Finance" to name just two. This was a very challenging position and I was well rewarded for my efforts. Unfortunately, the economic down turn took its toll on the growing company and finally liquidated in 2010.

Manage services and pre-sales in Symantec, McAfee and other Software solutions

Provide support and design solutions within the storage and backup environment.