Tyron T. Email & Phone Number

Sparks, Nevada, United States

Reno, Nevada, United States

• Process system updates and changes from service agreements, rate tables, and other customer documents per quality guidelines.• Review updates, changes, and data for accuracy, duplicate records, and potential issues.• Prepare and deliver periodic and ad-hoc reports to identify discrepancies, perform audits, and assist with operational and root cause analysis.• Research, document, and resolve or escalate discrepancies, errors, and system issues using standard operating procedures. Monitor, analyze, and escalate issues appropriately.• Provide training, guidance, and support to internal and external users on assigned applications and integrations.• Create and manage alerts, reports, and document libraries for assigned applications.• Perform user account and password maintenance on assigned applications.• Prepare detailed project plans and ensure timely completion and achievement of project deliverables.• Prepare, update, and maintain work instructions and job aids for assigned applications.• Coordinate and assist with corporate helpdesk and IT service requests.• Assist with customer onboarding and testing of application enhancements, upgrades, and implementations.• Update schedule, logs, and tasks daily. Provide reports as requested.• Other duties as assigned.

Reno, Nevada, United States

● Ensure each valuation report meets high quality standards and requirements● Expected to meet quantifiable processing standards● Improve vendor relations through outstanding customer service● Facilitate the completion of well defended valuations● Work with account specialists to ensure delivery of high priority reports to the customer

Reno, Nevada Area

After a few months of being a Personnel Technician, the Executives saw potential in me on doing technical work most especially in data analytics. I was thereby put on a progressive track from a Personnel Technician II which culminated in me being a Business Process Analyst II in 2019. I mostly did data extraction and reporting in both our Legacy and Workday HR Systems during this duration for many purposes such as, but not limited to, government mandated reports like Affirmative Action, Medical School Accreditation, to Salary Studies in order to compress them into a more equitable salary distribution in the University’s workforce. I also primarily managed our Grant-in-Aid Program which is tuition reimbursement for employees. Furthermore, I was one of the people who paved the way in improving our processes most especially during our iNtegrate2 project. I created applications which assisted in this venture, standardized reports for the entire Nevada System of Higher Education, and was responsible for Extracting, Transforming, and Loading Education and Personal Information Data from our Legacy System to the Workday System. I also take pride in extracting the data used to report in accrediting the University of Nevada’s current status as an R-1 University nationwide. These are but a few examples of my contribution during my time there.• Data Extraction and Reporting• Application Development and Support• HR Website Maintenance – Content Management• Grant-in-Aid Program Administration• Workday Integration/Conversion (Integrate2)• Other duties as assigned

Human Resources

As a Personnel Technician for the University of Nevada, Reno’s Human Resources Department, I created, edited, advised on, resolved inquiries and issues, and corresponded with relevant parties regarding many different types of employee contracts. I also maintained databases for our records, general office work, and had to learn and apply different types of HR areas into my work from Evaluation to Classification. Most of my work lay within trouble-shooting employee contracts and compensation.• Faculty and Temporary Faculty Contracts processing, on-boarding, and pay administration• Correspond with Human Resources Liasons, the HR Teams, Employees, and whoever I can assist to resolve issues be within scope of main job description or not• Advise on inquiries regarding different employee types• Maintain FICE Code and Degree Label Databases• General Office Work such as, but not limited to scanning, copying, filing• Other duties as assigned

Reno, Nevada Area

I was one of the Transactional Specialists responsible for answering contractual questions for all types of contracts such as, but not limited to, Enterprise, School, and Government. I answered questions for both Volume Licensing Operations (Business Partners which assist customers) and Field Operations (Microsoft Employees selling and/or managing contracts for all types of entities. The Customer Care department was reputed to be one of the best departments to be placed in Arvato Bertelsmann. I was placed therein after my first interview. This usually required two-years of experience working with Contracts or Purchase Orders within the company. This was specifically waived for me. • Corresponded with the Field to obtain a desired outcome on a Volume Licensing perspective within Program Rules, Regulations, and Procedures• Corresponded with the Partners to obtain a desired outcome on a Volume Licensing perspective within Program Rules, Regulations, and Procedures• Corresponded with other departments such as, but not limited to, Finance and Support to obtain a desired outcome on a Volume Licensing perspective within Program Rules, Regulations, and Procedures• Corresponded with the Program and Operations Account Managers to obtain a desired outcome on a Volume Licensing perspective within Program Rules, Regulations, and Procedures• Utilized the various Program Handbooks, and various other Operational resources such as, but not limited to, MSL and Explore, to properly tackle a correspondence conundrum• In-depth research on case memorandum and correspondence to take a field/VL inquiry or issue

Bachelor Of Science (B.S.), Political Science And Government

Activities and Societies: Phi Theta Kappa, Philippine United Students' OrganizationDean’s List

Associate Of Applied Science, Paralegal Studies

Activities and Societies: Phi Theta Kappa, Philippine United Students' Organization, Student Government of Truckee Meadows Community.