Tyron Thomas Email & Phone Number

Hamilton, On, Ca

Hamilton, Ontario, Canada

- Led the development and management of a safe, inclusive, and welcoming community for approximately 700 first-year students.- Directly supervised, mentored, and conducted performance evaluations for 22 unionized student staff members.- Managed administrative tasks, including budget forecasts, program budgets, student conduct records, and facility inspections.- Served in a 24/7 on-call capacity to support students in crisis, provide guidance, and ensure a safe living environment.- Collaborated with various campus departments to uphold the Student Code of Rights and Responsibilities, providing guidance on conflict resolution and community standards to students and student staff.- Engaged in departmental and university committees focused on enhancing the residence experience and student success at McMaster University.

Western Canada

President (February 2023 - March 2024):-Presided over all meetings of the Association and the Executive Committee, ensuring efficient decision-making and collaboration among members.- Delivered an annual report outlining the state of the Association during the business meeting, highlighting achievements, challenges, and opportunities for growth.- Represented the Association at the ACUHO-I regional Presidents meeting, fostering connections with other professionals and sharing best practices.- Upheld the Association's constitution and executed all necessary duties to maintain organizational integrity and meet members' expectations.President-Elect (December 2022 - February 2023):- Engaged in a three-year Presidential rotation, beginning with a year as President-Elect, followed by serving as President, and concluding as Past-President.- Gained in-depth understanding of the Presidential role and supported the Executive Board's work for the membership.- Collaborated with the President to discuss responsibilities, current projects, and strategic planning for the organization.- Participated in monthly ACUHO-I Regional Leadership meetings, connecting with other professionals and exchanging ideas.- Attended monthly RLPA Executive Meetings, contributing to decision-making and organizational initiatives.- Delivered a position report at the Annual General Meeting outlining upcoming projects.

Calgary, Alberta, Canada

My core responsibilities included:- Managed a team of 19 student leaders across four residence buildings, supporting approximately 1000 students through all years of their undergraduate degrees.- Implemented assessment strategies to evaluate the performance of the student leader team, addressing concerns proactively to maintain a high-functioning team.- Coordinated and served on the RLC on-call rotation, facilitated on-call training for new RLCs, and provided guidance to student leaders when dealing with student crises and emergency situations.- Adjudicated cases that were alleged to be in violation of the Residence Services Agreement and/or the Residence Community Standards.- Provided support to students experiencing issues that negatively impacted their wellness.- Designed and assessed the student development programming based on shifting student needs.- Organized and delivered ongoing training opportunities for professional staff and student leaders.- Actively participated in campus committees, contributing to decisions and initiatives that positively impacted Residence students.- Contributed to the formulation and evaluation of department priorities, plans, policies, and procedures to best serve students.- Recruited, selected, and trained specialized student leader positions and the Residence Life Summer Intern.Between June 2023 and November 2023, in the absence of a Manager some of the tasks that I took on included: - Facilitated weekly team meetings between the management team, addressed team inconsistencies, and served as an advisor for the duties they were responsible for.- Oversaw the planning and execution of the annual two-week Student Leader Training for 78 student leaders.- Onboarded three new full-time members of the management team.- Provided guidance on residence case management, procedures, and training.- Developed connections to further develop the Academics in Residence program and support academic initiatives.

Waterloo, Ontario, Canada

- Led the development, review, and maintenance of Student Services policies, procedures, services, and activities, ensuring adherence to best practices and risk management requirements.- Established short and long-term departmental goals and objectives by assessing student needs, evaluating program resources, and preparing recommendations for strategic initiatives.- Advocated for equitable student representation on University committees and influenced University initiatives related to the Student Services Waterloo department.- Monitored and optimized the financial performance of all Student Services department functions, improving resource allocation and budget management.- Hired and managed an Associate Vice President, supporting their oversight of the Activities Team, First Year Project, Orientation Team, and Shinerama, resulting in enhanced student experiences.- Directed and advised Student Services staff, ensuring role fulfillment across committees including EcoHawks, Emergency Response Team, Food Bank, Foot Patrol, and Healthy Lifestyles.- Conducted performance evaluations and managed disciplinary processes for all personnel within the Student Services Waterloo department, fostering a high-performing and accountable team.- Devised a marketing and promotion strategy for the Student Services department, increasing visibility and student engagement.- Served as a consultant and support for comprehensive campus activities, campaigns, programming, and student services experience within the Students' Union.- Supervised the operation of the student medical response team, ensuring timely and effective support for campus emergencies.Cultivated and maintained constructive relationships with internal and external stakeholders to advance the goals of the Student Services department.- Conducted regular department-wide meetings with Associate Vice President, coordinators, and relevant full-time support staff to foster collaboration and communication.

Waterloo, Ontario, Canada

- Spearheaded the long-term strategic direction of the Students' Union, fostering organizational growth and sustainability.-Reviewed, assessed, and approved a multi-million dollar operating budget, ensuring responsible financial management and resource allocation.- Collaborated with a team of 12 Directors, promoting a unified and effective leadership approach.- Served as a representative on the Student Life Levy committee, overseeing the distribution of over $1 million in funding to projects that enhanced undergraduate student life at the university.- Developed and analyzed high-level policies to support organizational growth and maturation.- Monitored the performance of the President & CEO based on a set of Board-mandated policies, ensuring accountability and progress toward goals.- Engaged with students through regular interactions and maintained an active online presence, addressing concerns and fostering open communication.- Participated in an election campaign, connecting with the student body through open forums and addressing questions and concerns from voters.- Facilitated and took part in outreach events, promoting the Students' Union and increasing student engagement.- Fostered a multi-campus mentality to benefit students on both the Brantford and Waterloo campuses, ensuring equitable representation and support.

Waterloo, Ontario, Canada

- Collaborated in the design and implementation of experiential learning opportunities within the Faculty of Arts, promoting interdisciplinary education and skill development.- Facilitated partnerships among the Laurier campus, tri-cities (Waterloo, Kitchener, and Cambridge), and local communities to create meaningful, socially innovative projects.- Contributed to the mission of inspiring and empowering students, nurturing a future generation of changemakers committed to building a more authentic, vibrant, and sustainable future.

Waterloo, Ontario, Canada

- Assisted in the facilitation of the Department of Residence's Leadership Certificate Program, promoting personal growth and leadership skills among first-year students.- Conducted a series of interactive workshops, enabling participants to explore their personal leadership philosophies and understand their impact on the broader community.- Fostered a supportive and engaging learning environment, encouraging open discussion and self-reflection among student participants.- Collaborated with program coordinators to develop and refine workshop content, ensuring alignment with program objectives and participant needs.

Waterloo, Ontario, Canada

- Provided temporary hotel accommodations for quarantining nurses during the pandemic, adhering to strict public health guidelines and ensuring safety.- Facilitated seamless check-ins and check-outs, ensuring all guests were well-accommodated and their needs were met in a timely fashion.- Managed communication with guests, offering support and solutions for any issues or inquiries that arose during their stay.- Assisted in implementing stringent sanitation and hygiene practices across the hotel, to guarantee the health and safety of all occupants.- Effectively utilized the property management system to monitor room availability, manage reservations, and keep track of all guest details and requests.- Handled daily administrative tasks, such as processing payments, managing invoices, and maintaining up-to-date guest records.- Coordinated with housekeeping, maintenance, and other hotel staff to ensure all guest rooms and common areas were clean, comfortable, and fully functional at all times.- Played a crucial role in crisis management, helping to resolve issues swiftly and with a high level of professionalism.

Waterloo, Ontario, Canada

- Served as the primary external liaison for the Waterloo Leadership Council (WLC), strengthening the First Year Leadership Program (FYLP) through campus partner connections.- Fostered collaboration between Campus Councils, House Councils, WLC, and Campus Partners, promoting effective communication and resource sharing.- Facilitated dialogue at WLC meetings and student staff advisor meetings, ensuring consistency and effectiveness within the FYLP.- Established and managed expectations for WLC, aligning program goals and performance metrics.- Participated in external committees focused on integrating campus knowledge into the FYLP and the Department of Residence.- Utilized office hours to support the holistic development of the First Year Leadership Program, addressing challenges and identifying areas for improvement.- Facilitated mandatory FYLP on-boarding and revival training, ensuring participant readiness and engagement.- Supported the development, implementation, and facilitation of the Leadership Certificate, contributing to program content and delivery.- Acted as an ambassador for the FYLP by providing guidance and coaching to the WLC and the student staff team, fostering a supportive and high-performing environment.- Conducted monthly meetings with House Council Presidents, offering coaching and support to enhance their leadership skills and portfolio outcomes.

Waterloo, Ontario, Canada

- Fostered a supportive community environment by building relationships, providing support, promoting responsible behavior, encouraging awareness of diversity and respect, and serving as an academic and social role model.- Maintained accurate documentation of incidents within the building, ensuring appropriate response and follow-up.- Directly supported and recognized the needs of 100+ first-year students, effectively connecting them to on and off-campus resources.- Implemented developmental and social learning experiences aligned with the First Year Residence Experience (FYRE) Model, including intentional one-on-one conversations and community integration initiatives.- Promoted a sense of safety and security for community members through on-duty support and proactive communication.- Addressed conduct-related issues by facilitating reflective and developmental conversations with students, fostering personal growth and accountability.- Managed the community fund budget, enabling students to engage in educational and enjoyable experiences that furthered their personal development.- Represented Wilfrid Laurier University at the Ontario Association of College and University Housing Officers Residence Life Conferences in January 2019 and November 2019, sharing best practices and insights with peers.

Waterloo, Ontario, Canada

- Served as a primary point of contact for students, parents, and other University departments, addressing inquiries and providing timely information at the Residence Office front counter and via telephone.- Played a vital role in the residence room assignment process for all first-year students, including application processing, residence deposits, and room assignments, ensuring a seamless transition into university life.- Managed residence key inventory and prepared keys for residence registration and check-in, contributing to an organized and efficient process.- Responded to email messages submitted to the departmental housing email account, offering prompt and accurate assistance to inquiries.- Represented the department at various recruitment events and Headstart sessions, providing information and support to prospective students and their families.- Supported Residence Facilities operations, including room inspections and room preparation for student move-in in September, ensuring a welcoming and well-maintained living environment.- Streamlined the distribution of mail and courier deliveries to residence students, including redirecting mail for students who were no longer living in residence, enhancing overall communication and efficiency.

Waterloo, Ontario, Canada

- Recruited, interviewed, and hired 22 first-year students to form a council of student leaders, fostering a dynamic and engaged community.- Guided the council in organizing and executing successful events for 260+ first-year students in their building community, enhancing the overall residence experience.- Collaborated weekly with other advisors to continuously improve the First Year Leadership Program and its integration into individual councils on campus.- Supervised a team of Directors responsible for finances, administrative duties, marketing, public relations, and the training and development of the 22 council members, ensuring a high-performing and cohesive team.

Waterloo, Ontario, Canada

- Supervised and facilitated groups of up to 40 students (grades 5-8), teachers, and chaperones, ensuring a positive and engaging experience for all participants.- Guided groups through interactive classes, evening events, meals, campus tours, and coordinated free time activities, providing a comprehensive and enjoyable program.- Served as a positive role model and campus ambassador for student participants, fostering enthusiasm and spirit throughout their visit.- Demonstrated adaptability by adjusting to constantly changing schedules to accommodate the needs of teachers, students, and coordinators, ensuring a seamless and well-organized experience.

Waterloo, Ontario, Canada

- Recruited, interviewed, and hired 13 first-year students to form a council of dedicated student leaders, fostering a community-focused environment.- Guided the council in planning and executing campus-wide events that raised money and awareness for local nonprofit and charitable organizations, while connecting students to the local community and promoting civic engagement.- Continuously assessed areas of growth, evaluated progress towards goals, and adapted actions accordingly to maximize the council's impact and effectiveness.

Ontario, Canada

- Managed a diverse portfolio of up to ten client accounts on a part-time basis, with a combined following of over 10,000 users, ensuring consistent engagement and growth.- Leveraged storytelling skills to create high-quality, value-added content for followers and clients, enhancing their online presence and brand reputation.- Strategically planned and organized content using content calendars, optimizing post timing and relevance.- Curated tailored social media content for local real estate agents in niche markets, catering to their specific audience and goals.- Ensured strict compliance with RECO advertising guidelines, maintaining a professional and compliant online presence for clients.- Fostered authentic relationships between real estate agents and clients through engaging and personalized content, promoting trust and loyalty.

Welland, Ontario, Canada

- Spearheaded the coordination and execution of city-wide events, such as the Multicultural Festival, World Ball, and Dragon Boat Festival, fostering a sense of unity and celebrating diversity among various communities.- Actively built and nurtured community connections for refugees, ensuring access to essential resources like housing, employment, and social connections, ultimately facilitating their successful integration into the community.- Developed and implemented a comprehensive social media strategy, including the creation and maintenance of an editorial calendar and posting schedule, designed to maximize engagement and reach.- Planned and executed targeted social media campaigns to raise awareness of the organization's initiatives and events, driving community participation and support.- Collaborated with local partners, stakeholders, and community members to ensure the successful organization and implementation of events, enhancing the overall impact and experience for attendees.

Welland, Ontario, Canada

- Proficiently operated a point-of-sale (POS) system, ensuring accurate and efficient processing of payments via credit, cash, and debit, contributing to a seamless customer experience.- Collaborated effectively with a diverse team to consistently meet and exceed performance targets, driving the overall success and productivity of the restaurant.- Delivered exceptional customer service by engaging with patrons in a polite and professional manner, addressing their needs, and fostering a welcoming and positive atmosphere.- Demonstrated strong multitasking abilities by managing various responsibilities, including order taking, food preparation, and maintaining a clean workspace, ensuring smooth operations and customer satisfaction.- Adapted to a fast-paced and dynamic work environment, quickly responding to changing customer demands and business needs, while maintaining a high level of professionalism and efficiency.

Graduate Diploma In Educational Research, Transdisciplinary Leadership: Leading Healthy Organizations

The program is the second step in the laddered Masters of Education - Interdisciplinary program. This program fosters authentic.

Graduate Certificate In Educational Research, Transdisciplinary Leadership: Strategy & Innovation In Organizations, 4.0 / 4.0

The program is the first step in the laddered Masters of Education - Interdisciplinary program. The program was focused on acquiring.

Professional Certificate, Human Resource Fundamentals

This certificate gave me theoretical and practical insight into the field of human resources as well as current, employer-valued.

Honours Bachelor Of Arts, History

Minor in Political Science. The study of history provided a methodology for research and critical thinking which is widely applicable.