Tyrus Skipper Email & Phone Number

Syracuse, New York, United States

› Execute test scripts for product enhancements, break-fix items, field patches, and third-partyapplications under the guidance of the Lead/Senior QA Analyst› Assist in the development and maintenance of automated test scripts under the supervision ofsenior staff› Learn and apply automated testing techniques using Selenium, Python, and GitLab› Collaborate with the QA team to identify, report, and track software defects› Participate in the creation of test plans and test cases for various software features› Contribute to continuous improvement initiatives within the QA process› Attend training sessions and actively seek knowledge to enhance skills in automated andmanual testing› Provide regular status updates to the Lead/Senior QA Analyst and other stakeholders

Gainesville, Georgia, United States

I am called upon by Good Gamer Group to test unreleased games, articulately answer questions, and give meaningful and constructive feedback based on my preferences as a gamer.

Sugar Hill, Ga

- Part of the Remote Installation team that installs and configures the company's software based on which type of dental software the office is using.- I also provide technical support for our dental office clients.- For 2 years in a row I successfully completed between 2,450-2,800 support tickets as a personal competition to see how many I could get completed.- Learned how to create email templates within Salesforce to pull the necessary information for emails that needed to be sent by the technicians to help reduce time spent typing them for faster responses to our clients.

Roswell, Georgia

- Created and implemented a unique scanning processes based on the clients documents that were received by mail to digitize them on the companies proprietary software. - Supervised a team that handled the clients documents based on the created processes to ensure all SLA requirements are met.- Main client was the Morgan & Morgan Law Firm. - We received a variety documents and media that was being used for their current and potential cases.

Roswell, Georgia

- Communicated with clients via email and phone that were experiencing issues with the companies software to determine the best solution. - Help set up new user accounts, password resets, basic training on how to use the company's proprietary software, etc.- Also provided support to employees within the company that were having issues.

Greater Atlanta Area

- Manually tested the e-commerce websites for our clients to make sure everything was working as expected.-Used JIRA to receive tickets from the developers and managers to validate any bugs and updates to the client's websites- Used JIRA to report any other issues with the sites that were found. - Created manuals for the clients on how to access and properly use their website.

Kennesaw, Ga

- Assisted customers in redeeming tickets they had won from the arcade games for prizes- Fix any technical issues any of the games have and any other tasks the managers required me to perform. - Got trained on how to use the bowling software to start and stop lanes for customers.- Got trained as a mechanic to learn how to fix malfunctions on the bowling lanes and machines.

Designing web application for healthcare workersDeveloped using NetbeansPlatform - Web/PCThis app would assist healthcare workers submit their daily reports on their patients

Alpharetta, Georgia

- Called current customers to upsell or upgrade their services.

Provided customer service to patrons inside the establishment, prepare any ice cream, refreshments, and desserts for the day if I was scheduled for the morning shift. If I was scheduled for the night shift I would help serve any customers who would come in and after we closed for the day I would perform any cleaning duties assigned to me to help get things ready for the next business day.

Marietta, Georgia

I would arrive at the store before the store would open and help receive any shipments from trucks that would come in. Once we would take in the shipments we would then go around the whole store and restock any areas that were low on products.

Monitor the water attraction I was assigned to help make sure all patrons were following the safety rules to reduce the risk of any type of injury. Also, before and after business hours all lifeguards walk around the park and clean the establishment to make it presentable for when patrons entered the water park.

As Assistant Manager I was responsible for performing my everyday tasks of counting the registers, performing inventory counts, cleaning the store, providing customer service, keeping track of all financials during the week, weekly performance evaluations on all employees to help make sure they are meeting or exceeding all requirements set by the company.

Associate Of Science (As), Computer Programming

- Learned how to create a web-based application using servlets and pull information from a database. - Utilized Java, HTML,CSS,XML.

Quality Assurance

-5 month online bootcamp providing necessary skills and knowledge on Quality Assurance practices. -Promoted to Senior Student during my.

Education record

Education record

High School Diploma