Ty Sauer Email & Phone Number

Led Global Banking Professional Services & Software Delivery teams, focusing on ensuring the reliability, stability, and efficiency of our customers' banking devices. This role includes overseeing strategic planning, daily operations, team leadership, incident management, system event trend analysis, and continuous improvement. Responsibilities also encompass creating and managing SLAs, collaborating with stakeholders, setting and controlling budgets, and implementing strategies to enhance overall performance to support customers and field service teams, including introducing a successful offshore staffing model. Additionally, the role involves developing comprehensive documentation for processes, audit/compliance, and maintaining emergency response plans.

Columbus, Ohio, United States

Remote

• Leading the Vynamic digital offering in the area of branch transformation (Transaction Automation, In-Branch Assist, Teller Platform, Interactive Video Teller, Claims Assist) and security products for the EMEA and APAC region.• Architecting, designing, and developing software solutions for prospective customers, existing customers, and key industry partners.• Responsible for RFx solutions, client presentations, demonstrations, POC, pricing, etc. for branch transformation and security products.• Strategizing with DN client account executives on appropriate sales strategies, demand generation and GTM strategy to best compete and win.• Providing critical customer and market feedback to a software product organization to influence the future product roadmaps.

Columbus, Ohio Area

As the sole product manager for the entire fleet of 3,200 machines, I wore many hats in this lean environment that resulted in several important successes including:►Driving the successful implementation of Windows 10►Transforming the ATM infrastructure with launch of Next Generation software►Increasing the number of annual software releases by 6x► Acting as quality lead by performing testing for several release cycles in the absence of any testers during Covid office quarantine throughout 2020►Reducing ATM expenditures on P&L by $16MM over course of five years►Internalizing previously out-sourced software vendors, often performing due diligence and negotiating SLA's►Became a Data Modeling and Visualization Expert building skills in SQL and Python in order to understand and predict ATM availability, customer usage and transaction reporting

Columbus, Ohio

►Transformed and manage multiple teams toward an Omni-centric channel: ATM, Chase Wealth Management & Customer Assist ►Drove customer relationship management by using internal/external/social feedback to add value across the organization ►Responsible for execution/implementation of programs, processes and initiatives while managing cross functional resources ► Prioritized knowledge-sharing across multiple teams and LOB’s through strong communication and implementation of SDLC Agile delivery environment. UAT Lab Manager (promoted to Senior Lab Manager)► Managed and control day-to-day operations of the UAT ATM lab and the successful execution of UAT scripts as well as audit and compliance controls► Owned daily reporting to executives, often delivering in-depth presentations as to the state of the lab► Supported and maintain three major Multi-Vendor platform solutions for 15,000+ ATMs, 4 Vendors, 38 variations of ATMs and Multiple Lines of Business.