Customer Success Manager, Sme
CurrentOwning one of the Company's largest, most high volume/high activity BoB's of over 1,800 active Clients; consisting of roughly 12% of all company clients; (including a subset BoB of nearly all Canadian, New Zealand, and Australian clients) and guiding them to Success through Strategic best practices, expert insight, and White Glove touch points.-Highly Teachable-Strong Desire and Drive to always be the Subject Matter Expert-High Speed Queue Management Output-Frequent… Show more Owning one of the Company's largest, most high volume/high activity BoB's of over 1,800 active Clients; consisting of roughly 12% of all company clients; (including a subset BoB of nearly all Canadian, New Zealand, and Australian clients) and guiding them to Success through Strategic best practices, expert insight, and White Glove touch points.-Highly Teachable-Strong Desire and Drive to always be the Subject Matter Expert-High Speed Queue Management Output-Frequent Touch-Points (x2 quarters of Highest CSM Engagement metrics across entire Company)-High Customer Feedback (KPI) Scores Show less