Ty Sherry Email & Phone Number

Clearwater, Florida, United States

* Led Project Management, Installation, Service and Maintenance, and Warehouse teams to drive results and exceed expectations.* Developed and implemented a Standard Operating Procedures Manual for each role within the company.* Managed website development and marketing team to create sales funnels.

Greater Atlanta Area

* Increased revenue by 22% for SepticRooter by training current and new employees on sales closing strategies, by streamlining sales and service call processes, and by networking with companies that operate in parallel industries, which increased call volume of prequalified customers.* Increased customer review scores by 25% for Septic Rooter by designing and facilitating training programs for sales and service technicians to clearly identify and present solutions to problems efficiently and accurately the first time, which reduced recalls and increased referral opportunities.* Increased profits by more than 92% for Victory Shears by redesigning talent acquisition procedures, coupled with developing and facilitating training programs for new hires to sell effectively in salons and barbershops across the country.* Created and executed a national education program for Victory Shears in New York, Pennsylvania, New Jersey, Georgia, Mississippi, and Florida.* Rebranded Victory Shears including designing graphics, signage, and promotional items.

* Developed and facilitated training programs for C-suite executives in various industries.* Supervised 10+ employees on coaching methods, training facilitation, and new client acquisition.* Developed talent acquisition plans with Human Resource team to source, interview, and hire effectively for each role.

* Increased yearly revenue by $1.3 million (114% increase) as Office Manager by analyzing P&L Reports, repricing items, and creating and facilitating sales training programs to optimize sales around the most profitable items.* Supervised Department Managers and staff of 25 employees.* Created a Standard Operating Procedures manual for company use.* Grew staff from 8 to 25 employees through talent acquisition including job posting, interviewing, and onboarding.

* Designed and facilitated employee training by tailoring a corporate training program to onboard 15+ employees at one time.* Grew staff from 12 to 50 employees for seasonal staffing requirements by recruiting, interviewing, orienting, and training employees.* Planned and executed community outreach events including a yearly community service event with Books for Africa, which is committed to ending the book famine throughout Africa

Planned and facilitated group therapy sessions, built treatment and recovery plans for patients, assessed and notated patient progress in medical charts, took patient vital signs, assisted nursing staff on day-to-day tasks including administering medication, assisted charge nurse in patient relations, ensured patient satisfaction and administered customer service surveys.

* Increased store profit by over $6,000 per month within 4 months of taking over the Store Manager position by analyzing P&L Reports and determining areas where staffing did not match location-needs.* Increased customer satisfaction scores by 9% by creating and facilitating customer service training programs.* Ranked #1 in sales (New Activations, Upgrades, and Accessories) in the Southeast for April, May, June, August, September, November, and December 2010.* Trained store managers (12 store locations, 60+ employees) on coaching methods, management styles, and point of sale system reporting.* Created inventory, sales, and customer satisfaction reporting processes to be used company-wide.

* Developed and facilitated employee training programs for new and existing employees throughout the Atlanta area (15 store locations, 75+ employees).* Facilitated training programs on troubleshooting processes for devices including mobile phones, laptop computers, and DirectTV products.

* In charge of planning, organizing, and executing a departmental relocation. Supervised a team of Sales Associates on daily tasks in order to create an inviting environment for the customer, operated customer service desk, set new graphics and signage, assembled new fixtures and displays, worked cash register, organized departments, completed inventory, documented and discarded damaged products.

(High School Job)* Independently operated a seasonal, portable catered location.Supervised kitchen staff, processed customer orders, prepared food, completed and delivered specialty orders, in charge of organizing and appointing nightly jobs in order to complete required tasks on time.