• Coordinate and drive functional assessments to identify human capital performance accelerators and detractors• Creates and executes human capital strategies that close performance gaps and create a competitive advantage with associates and leaders• Manages complex and difficult HR Projects / Enterprise initiatives cross-functionally• Define approaches to measure the effectiveness of human capital strategies in partnership with other HR functions within the HR division• Develop and implement talent management plans, initiatives and solutions that support growth and drive business results• Consults and influences business clients at the Senior Director/Director level to create an environment that enables high-performing teams• Provides change leadership expertise and advises clients on change strategies that accelerate human change and adoption• Provides organizational design support and consultation to achieve business results• Coordinates with the necessary business and HR functions to design and execute on organizational design decisions• Acts as cultural ambassador and promotes cultural changes needed to accelerate business growth and drive increased associate engagement and leadership excellence• Collaborates across the various functions to maintain a pulse on the business and cultural environment• Serves as a primary point of contact for local employee relations issues, investigations, and resolutions.• Identifies trends in the area of employee relations issues, and develops solutions to address gaps, minimize risk, and increase overall performance• Manages internal employee relations investigation processes and outcomes; collaborates and aligns business decisions with external legal counsel• Manages and leads a team; may have direct report responsibility (HR Generalist and / or HR Coordinator)• Support annual and ad-hoc HR initiatives, serving as a local point-of-contact and subject-matter expert

•Implement and execute working business plans to drive sales of small business to business sales that are aligned with corporate, regional and market strategic priorities. •Develop, in conjunction with sales leaders, communicate and track monthly/quarterly business to business sales goals and productivity expectations for individual retail locations.•Develop company-owned retail commitments to direct sales focus on small to medium business customers.•Provide training and on-going coaching to retail leaders and associates to access U.S. Cellular's resources to provide support to small/medium business sales and customer service; coach/train business pricing, custom pricing, sales process, proposal development, and selling skills to leaders.•Maintain relationships with leaders and associates in the Retail and Direct Management teams to leverage sales opportunities and minimize channel conflicts.•Maintain up-to-date knowledge of competitors' offerings and services to develop and maintain a competitive edge. •Drive sales of data related products and services to small/medium business customers.•Ensure that retail associates have tools, process knowledge, to provide the ideal customer experience to small/medium businesses.

•Established and met store and individual performance targets. •Provided leadership designed to deliver high levels of service to customers within the framework of established company policies. •Assisted and supported store associates in all aspects of sales and customer service as required.•Was responsible for the full operation of retail store: opening, closing, staffing, service levels, cash, and inventory.•Coordinated sales and marketing events.•Completed human resources and staffing responsibilities.•Participated in community events and public relations activities to develop a positive image for the company in the local community.

Provide leadership and coaching to retail sales staff on selling skills, company policies and practices, performance management and career development.•Drive the achievement of store sales targets which include new customer acquisitions, sale of essentials, and sale of vertical features in a weekly/monthly basis while achieving the highest level of customer satisfaction. •Ensure response to all customer inquiries and processing of customer requests, including name, address and rate changes, suspensions, disconnects resumes, taking payments, and changes in vertical services.•Support retail associates in working the sales floor and serving customers, including but not limited to working with customers who indicate a desire to disconnect, performing retention activities to save customers, greeting customers in a professional and friendly manner, serving customers, and answering phones.•Responsible for ensuring operations control standards are met regarding the opening, closing and operating of the retail facility, including but not limited to cash handling, payment receipt, and deposits.•Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location. Set goals and then drive associate participation in these programs to ensure goal achievement.•Conduct meetings with retail sales staff. Meetings at times may include other store staff and sales management.•Responsible for maintaining collateral and point-of-sale materials.•Responsible for reviewing daily paperwork, including service agreements, for accuracy and completeness.•Assist in conducting training.•Assist in other tasks (including acting as a backup to other functions) as needed or assigned by Management to improve the delivery of service to customers and leadership of associates.•Identify and communicate areas of improvement regarding store operations

• Achieves or exceeds individual sales targets for portfolio of products and services which includes new customer acquisitions, wireless accessories sales, and other products and services.• Greets all customers in a professional, friendly, and timely manner, including answering phones.• Responds to customer inquiries and processes customer requests, including but not limited to name, address and plan changes with accuracy; takes payments, resolves billing questions and appropriately documents customer transactions according to company guidelines.• Works with customers to retain and grow their business.• Builds customer advocacy with new and existing customers leveraging the customer referral and trade in programs. • Troubleshoots equipment issues and consults on service and device protection solutions.• Participates in marketing efforts such as community involvement, brand promotion events, and brand awareness calling campaigns/events.• Responsible for performing store operating procedures such as opening and closing, register reconciliation, cash handling, and nightly deposits.• Completes accurate paperwork and transactions according to company policies and procedures.• Assists in maintaining store appearance and individual work area according to the retail store standards.• Assists with inventory counts as needed.• Complies with company polies and procedures.• Attends and completes all required U.S. Cellular trainings and programs. • Performs other duties as assigned.

Agent partner for US Cellular, Dish Network, Direct TV. Sold/installed Appliance and Electronics. Satellite Installer.