• Data analysis and reporting to drive company profitably and maintain an open line of communication to the field teams to direct their actions. • Billing, invoice, and expense auditing• Developing and implementing streamlined processes and procedures • Forecasting accruals for project job costing

• Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management• Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business• Displays financial responsibility through P&L management• Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience• Interviews… Show more • Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management• Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business• Displays financial responsibility through P&L management• Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience• Interviews, hires, trains and promotes associates to support store operations and company growth•Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process• Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team•Champions and implements both company and store initiatives for consistent execution and continuous improvement• Manages daily store operations by interpreting, communicating and executing policies and procedures• Resolves customer and associate issues• Facilitates and participates in meetings and conference calls Show less

I am responsible for the management and operation of one of our fast-paced business offices and directly supervising a team of associates. Other managerial responsibilities include the recruiting, hiring, scheduling, training, and developing of all hourly associates, handling performance issues, ensuring adherence to procedures, resolving customer service issues, preparing and presenting reports, and attending meetings with store management. I am a member of the Business Office Manager Advisory… Show more I am responsible for the management and operation of one of our fast-paced business offices and directly supervising a team of associates. Other managerial responsibilities include the recruiting, hiring, scheduling, training, and developing of all hourly associates, handling performance issues, ensuring adherence to procedures, resolving customer service issues, preparing and presenting reports, and attending meetings with store management. I am a member of the Business Office Manager Advisory Council for CarMax, representing the Phoenix region and I also was an internal inventory auditor. Show less

I led and developed seven department managers and 40 hourly associates while setting a clear vision for the team of delighting the customer, achieving operational excellence, and growing our business.2012-2014 District Labor Expert (DLE) for the Central California District. I help educate other Store Managers and control overall labor expenses for 9 stores.

Coordinated and managed the efforts to reduce company shortage and keep a safe and secure environment for a $25M store.San Joaquin Valley district trainer for external apprehensions, non-violent intervention, internal interviewing, and CCTV execution.

Developed and instructed course work for Comparative Criminal Justice and Research Methods classes.