Hire, train, and oversee staff of 30 Guest Relations Representatives and 4 Event Planners, create and negotiate contracts with military and corporate groups, maintain relationships with outside vendors, build and maintain accounts in Salesforce and Siriusware, ensure guests have a positive on-site experience.

Retain and grow premium seatholder book of business, provide superior customer service, add value to customer experience through proactive contact and availability, create statistical data to better identify and meet the needs of the premium seatholders, assist in the execution of all basketball games and arena events.

Proactive relationship building, increased sales of bank products, deepened and enhanced customer relationships, grew individual and commercial book of business, met all loan and deposit goals, worked effectively with all internal and external partners.

Increased athletic partnerships/sponsorships and season ticket sales, assisted in game/event operations, established relationships with program supporters, directed Winthrop University Little Wu Crew.