Software integrations, implementations and automation.Basic Solutions is a company that specializes in automation for businesses of all sizes. We help you get back to work so you can grow your business by freeing up time with our unique and custom solutions. With over 5 years experience creating automation services, we’ve helped thousands of people automate their business so they can focus on what matters most: growing their business!Basic Solutions is a team of multi-disciplinary engineers and technicians that enjoy finding custom solutions for our customers. We specialize in providing unique technology solutions to retail, restaurants, healthcare, hospitality, trades and other industries. Our goal is to make your life easier by delivering the best possible solution at an affordable cost.

In the fast-paced and competitive world of business, standing out from the crowd is no small feat. So, when we were recently named the Best Professional Services Partner APAC 2022 with monday.com, we were absolutely thrilled.Here at upstream, we have always strived to provide exceptional service to our clients. Our partnership with monday.com has been an integral part of that effort, and we are honoured to be recognised for our efforts.One thing that sets us apart from our competitors is our focus on using cutting-edge technology to streamline processes and increase efficiency. monday.com has been a key partner in this effort, providing us with a powerful project management platform that has transformed the way we work.Of course, technology is only part of the equation. At the end of the day, it's our team of highly skilled professionals that makes the real difference. Our team is committed to providing the highest level of service to our clients, and we are dedicated to continuing to improve our processes and workflows to ensure that we deliver on that commitment.

Managing and coaching teams of Sales, Account Management, Customer Success and Support staff across Australia, UK, Thailand, Spain and America (headcount of 21). Creating and owning the channel for the business, driving business advocacy from our students.Key Achievements:- Doubled the Lead to Sale rate from 7% to 14% (on a Month-on-Month basis)- Grew the Appointment to Sale from 22% to 36% (MoM)- Lead to Appointment rate from 32% to 47% (marketing budget from $104k to $324k MoM)- Increased appointment showup rate from 35% to 60% (WoW)

Hey You connects thousands of takeaway customers to restaurants/cafés/coffee shops across Australia each day via our app and online ordering software. Skipping the queue never taste so good!The customer success team is responsible for all things merchant. We take great pride in ensuring our merchants make the most out of the app, and constantly provide ways to simplify their journey from a new venue to a successful venue. We spend a lot of time removing barriers, solving problems, and enabling our merchants to be more successful. We also take great pride in helping merchants with key Hey You PoS integrations such as Kounta, Revel, Impos, and Shift8. Key accomplishments:- Helped launch Hey You in Melbourne successfully acquiring 13,000+ new customers, 10x total venues, and daily revenue from $100's to $10,000's- Created and grown the customer success team from nothing, to become the subject matter experts for the wider business to lean on- Assisting in the development and roll out of the Hey You Merchant Hub: https://info.heyyou.com.au/merchant-hub - Launched a new city (Perth) and grew daily TPV by more than 200% within a month- Managed the re-negotiation of hundreds of contracts to improve the company’s Bottomline/commercials by 20%

True Local is an established Australian brand that provides a local search experience to consumers looking for products and services in their local area. True Local is part of the Sensis portfolio of digital products. Sensis’s mission is to be Australia’s number one marketing services company that connects engaged consumers with businesses.Working closely with the CEO, National Sales Director and commercial product teams, I focus on helping deliver not only revenue outcomes, but delivery of outstanding customer experience, as well as contributing towards strategies to drive performance.My role is predominantly; leading & managing the operational relationship with True Local’s direct and indirect channel partners, including Spectrum & the Sensis sales team, with a joint revenue accountability of over $23m. Some of the key accountabilities include:- Developing smart campaigns and industry best practice account management processes- Ensuring that the True Local sales team maintains a high level of competence and operational excellence- Driving revenue performance for True Local- Developing and ensuring clear communication channels exists with True Local’s sales team and channel partners- Produce comprehensive performance reporting- Driving a high level of engagement through the team- Assisting to deliver positive commercial outcomes, including vendor and channel management- When required, develop business cases for new commercial initiativesKey achievements: - Whilst at True Local I drove a 32.70% uplift in monthly sales revenue targets. This is primarily attributed to a major overhauling in a number of process, leading by example, extensive coaching, training and up skilling of reps & management.

Sitting within the Continuous Improvement area of the Sales stream, I've worked under three different managers in the areas of Culture and development, Continuous Improvement, and Efficiency. The different projects have greatly varied, all aimed at how we can better enable our sales force, and/or help them to be more successful and drive more revenue to attain the national sales goal exceeding 600m+ some of these activities include, but are not limited to:- Virtual team - OPEX & Cost reduction- Continuous Improvement - Process Re-engineering - Change Management- Strategic Change - Transformation projects.- Product development- Specification of business requirements - Scoping - Business impact assessment - Risk management - Planning, coordinating, providing and maintaining appropriate documentation etc.- Retention strategies- Efficiency & improvementThe Project Analyst must maintain strong relationships with a diverse range of key stakeholders at all levels, from Delivery Project Managers & Business Analysts, to PHP/CSS Web Developers, National Sales Managers, Trade Marketing, Finance, and other core team members in providing timely information, deliverables, and feedback for the Delivery team’s portfolio of projects.Key Projects/Achievements (high level):- New CRM & associated applications (SDF project)- Creation of 'mySensis' internal gamification based LMS website- Management and delivery 'myDevelopment' self paced learning modules ranging from Sales skills, to objection handling capabilities, to Management skills etc.- 'mySensis Stars' Intrinsic rewards system implementation and management

Being a part of the leadership team, the key responsibilities of a Digital Specialist is coaching, mentoring, training & up skilling two teams of 12 Media Sales Advisors at different levels, from Consultant and Executive to Digital Only, accountable for $30.19m+ in revenue. The Digital Specialist is considered the subject matter expert for current and emerging digital products. By taking a great interest in all things digital, I make it my business to stay at the forefront of knowledge regarding the digital marketplace. My thirst for knowledge of the advertising industry and products therein provides the teams I am aligned to with the best chance at success, as I'm able to provide market leading strategies, in a timely and effective manner. Key achievements:- Using effective strategies, my strong coaching skills and passion for digital products I quickly up-skilled my team and finished the sales cycle, ranked Top 3 nationally, across all Digital Specialists.- Maintaining the number 1 ranking (at the end of the sales canvas) as Executive Digtial Media Sales Advisor whilst not being in the role for 5 months.- Enhanced customer experience through delivering expertise on new products and marketing solutions.- Delivered outstanding training, workshops and general support to the Sales Executives I coached.- Successful in communicating with Sales Executives and providing them with the support they needed in relation to the digital marketplace, using sales and virtual tools and building compelling strategies that delivered the best R.O.I. for advertisers, along with digital revenue growth for Sensis.

Executive Digital Media Sales Advisor is managing the advertising of clients with a spend, typically between the $3000 - $8000 PA mark & strategizing about how to maximize their ROI. This typically consists of Yellow Pages Online/WhereIS/1234/Yelp/SEO & SEM/Social Media/Pay per lead advertising/Website/Content Marketing. Key Achievements:- Recognised as a top-performing sales rep, achieving 159.4% of my target and earning 1st place for the 'Digital Excellence incentive trip' to Port Douglas.Achieved 173% of my annual sales target at the completion of my first sales canvas.- Ranked number 1 nationally, hitting my 12-month sales target in just 5 months (retained this spot whilst taking on seconded Assistant Sales Manager duties).- Set a new record for the 'largest account' in November 2015 at Yellow Pages Telesales ($52,800 with a product porfolio offering of Yellow Pages online, a new website, and Google advertising).- Exceeded the Oct, Nov & Dec 2015 Sensis Sales targets by an outstanding 232%, 278% and 285% respectively (there were many other targets surpassed but almost 300% was at the time, very impressive).- Being 2IC for the Sales Team Manager - Promotion to Digital Specialist

Promoted to a purely digital based MSA role where my client portfolio consisted of digital only product suites, after an extremely successful three month in this role I was promoted to an executive level.

With a portfolio of clients exceeding 1000, primarily made up of Yellow Pages Print advertisers, my key responsibilities were to liaise with the owners and/or the Marketing Managers for the assigned business' and organize their yearly advertising across the extensive portfolio of product offerings including Yellow Pages, White Pages, WhereIS, 1234, Google AdWords, Facebook etc. as well as seeking new business' & ongoing service to existing clients, key achievement whilst in this role was finishing my first canvas 173% to my yearly target.

Director of Marketing & OperationsWearing many hats with multiple responsibilities including but not limited to: financial reporting and analysis, end to end sales team management, inter-state branch management, business development, national marketing (in all facets, and mediums from Billboard to TV to Digital), recruitment & training for owned franchises.