Helping to support this growing SaaS company with its mixed Mac/Windows environment.

Deskside support for the downtown Denver office includes support of office and executive staff, office equipment maintenance, and addressing concerns with Windows, Android and iOS. Imaging of new equipment, re-imaging of continual use devices, and tracking of inventory and legal hold devices. Testing of new services and roll-out of new software. Upgrading the Rocky Mountain region to Windows 10 and Microsoft365 services are two of the most recent projects.

In November of 2017 the company I worked for, Brocade Communications, was purchased by Broadcom, Ltd. I moved into a transitionary employment opportunity with Broadcom (TSA) to assist in the changeover until August 24, 2018. At that time I was the only person supporting end user's at the Broomfield campus, which includes support of Windows 10 PC's and Mac laptops, as well as mobile devices. I've lead training sessions for Brocade employees being retained by Broadcom, and helping them transition to new software standards and IT policies.

After 3.5 years working as a contractor, Brocade decided to make me part of the family. I provided system support for Windows 7/10, Mac OS X and BYOD devices, testing non-Windows operating systems, and working special projects to help end user's help themselves. I started working with a team of 3 others, but became a team of one a few months after being hired on. I supported the hardware support needs of the Broomfield site for over a year before the company was sold to Broadcom.

While employed by Bridgeview I was contracted out to work at Brocade Communications to provide system support for their international workforce. When I began the support team was 6 tech's strong and there was a strong reliance on reporting and statistics to show our merit. Brocade bought out my contract to hire me on their staff, but at that time there were only two of us tech's left due to downsizing measures. I Provided Windows XP, Windows 7 and Mac OS X support and much needed documentation for training, writing knowledgebase articles, and refreshing intranet information. Authored a guide detailing how to remotely support Windows 7 devices and other training materials for the support staff.

Was contracted to Exempla Health Care where I conducted a detailed asset inventory, imaged and deployed hundreds of PC's in the new East Campus of Saint Joseph's Hospital -- including deployment of all printer and VOIP phones. Assisted in patching network closet. Also worked at Golden Hills corporate offices at the Support Center Levels 1 and 2 providing support to thousands of Exempla employees. Spent two weeks at both Lutheran Medical and Good Samaritan working the roll-out of EPIC at each.

Administrated Windows and Macintosh environments, maintained Active Directory and Open Directory servers, and integrated Open Directory with Active Directory. Assisted in the procurement, preparation (imaging and new user setup) and distribution of desktop computing hardware; maintained inventory; answered inbound help desk calls and incident management; troubleshoot and resolved assigned tickets; and installed and maintained printing devices.

I took over an infrastructure in desperate need of expansion. Moved shop from a single server to eight Windows servers. Upgraded network backbone. Administrated servers, workstations and backup system. Supported 50 users, oversight of cellular phone and PC service contracts, created custom security certificate to authorize company cell phones to interact with Exchange Server, and administrated the company digital phone system and automated call distribution server. Before leaving I installed and designed a SharePoint server and intranet system, creating a structured document repository for HR and other departments (including support desk) and increasing communication abilities between departments. Led training workshops for all staff members to better understand and use the new ribbon bar introduced in Office 2007.

The company began as a web design firm in September of 1996. Later it became a fully functional corporate identity workshop. I expanded services again for a new national client, FloorMax, which included projects for the development of the company’s identity, PC network and website including certified training programs, marketing materials, and manuals.