This role provides the opportunity to lead & manage the team responsible for the delivering both Corporate & VIP hospitality activities at all NRL Major Events including State of Origin, NRL Grand Final & NRL Magic Round to name a few. This role also includes responsibility for the NRL’s own Corporate Hospitality Sales Team & their activities along with maintaining a high level of engagement with all of the NRL’s Official Corporate Hospitality agents to ensure that in combination each event delivers the right outcomes for our hospitality guests & the NRL.Most recently the scope of my role has been expanded to also include responsibility for the team that manages all NRL related Licensed Merchandise, Retail & eCommerce, Australia’s #1 Sports Licensing program! This role requires strong engagement with all NRL Clubs, its Licensees (suppliers), key NRL Corporate partners & also the NRL’s Key 3rd Party Retailers.

This role provides the opportunity to lead & manage the team responsible for the delivering both Corporate & VIP hospitality activities at all NRL Major Events including State of Origin, NRL Grand Final & NRL Magic Round to name just a few. This role also includes responsibility for the NRL’s own Corporate Hospitality Sales Team & their activities along with maintaining a high level of engagement with all of the NRL’s Official Corporate Hospitality agents to ensure that in combination each event delivers the right outcomes for our hospitality guests & the NRL.

I moved into this role to assist with growing the #1 Sports Licensing programme in Australia. The key focuses were to strongly engage & build relationships with the NRL Clubs, its Licensees (suppliers) & key NRL Corporate partners. In addition, I also led the engagement with the NRL’s Key 3rd Party Retailers, particularly Super Retail Group whilst also assisting in the development & enhancement of the merchandise programme at NRL Major Events.This role has provided me with a detailed understanding of the operations of all parts of the NRL & in addition significant insight into the operations of its Clubs. The major contributions I have made in this role are:-• Led a major review of the NRL & Clubs Retail & eCommerce businesses & developed an extensive end to end plan to optimise. This involved significant Club & market engagement & thorough financial modelling;• Implemented key learnings from the review with 5 Clubs & 1 internal NRL department. This involved leading & managing, the transition of their eCommerce platform & changes to operational processes;• Led the review & procurement of freight services for the NRL & Clubs eCommerce. The new partner has delivered significant cost savings, improved customer experiences & an incremental sponsorship to the NRL;• Initiated & negotiated commercial arrangements on behalf of Clubs with 3rd party providers like PayPal, Afterpay & ZipMoney;• NRL lead for the Official Online Store (NRLSHOP) ensuring the partnership with the Super Retail Group was maximised;• Led a key NRL project that saw the development of NRL Travel (www.nrltravel.com). This enables fans to book both preset travel packages or flights & accommodation to NRL Major Events such as State of Origin & Grand Final. This involved extensive industry engagement, commercial negotiations & financial modelling;• Identified the opportunity to allow Click & Collect merchandise purchases at NRL Major Events & implemented a new website to facilitate within 1 week;

This role was critical in supporting the recent growth of the Dick Smith Online business. The primary focuses of this role are the management of Online Fulfilment activities as well as the responsibility for all customer facing, ongoing customer interactions & management of non sale CODB costs that result from a customer’s online purchase. In addition it requires leadership, coaching and mentoring of the Online Operations team. Key recent activities include:-• Online Store Fulfilment Rollout - Rolled out the ability for 342 stores across Australia & NZ to fulfil an Online Home Delivery order. This required in house development of all processes, policies, training & support materials;• Click & Collect - Lead the Store & Online Operational components of this Online project that saw full function Click & Collect & associated processes implemented across every Dick Smith store in Australia & NZ. In Australia this also involved integration of Click & Collect via the Dick Smith eBay store;• Online Fulfilment Reporting - Developed from the ground up a full suite of reporting that monitors & manages the fulfilment activities of each store for Click & Collect + Home Delivery orders;• Operational Cost Transformation – This involved changes in systems and processes & revising existing strategies;• Lead the Online Operational component of the following major Online projects that saw the introduction of a:-1. Completely redesigned & more customer friendly Cart & Checkout;2. Completely new Supply Chain provider, Toll;3. New Call Centre/Customer service provider, Salmat as well as associated day to day policies & procedures;4. An ability for a customer to purchase an Extended Warranty online;• Worked closely on all operational aspects with a range of Dick Smith Online affiliated partners including eBay, Catch of the Day, David Jones, Groupon & TradeMe (NZ), Temando, PayPal, Datacash (MasterCard), Toll, NZ Post, Salmat, Akamai, SLI Systems, Bazaarvoice & Experian;

Responsible for leading all Retail Operations team & associated Operational activities in the "David Jones Electronics powered by Dick Smith" business.• Initially I was able to successfully help align & establish all Store Operational processes & policies between the Dick Smith & David Jones businesses ready for day 1 of trade on October 1st 2013. This involved activities such as:-1. A large focus on our people to integrate both the existing DJ’s team & the newly recruited team members;2. As the entire team was literally brand new I developed a training program “Passport to Performance” in conjunction with our HR team to build teams that deliver a high level of customer service in line with the DS & DJ’s Customer Value Proposition (CVP). This occurred over a series of sessions & also saw all team members in all stores trained in the necessary procedures, policies & also on key product categories;3. Introduction of Employee Dashboard so that performance at individual & team level can be monitored & managed;• In addition to the above other key focuses were on:- 1. Driving the trading result across all DS (DJ’s) stores in conjunction with the 4 Area Manager’s that were directly responsible for the day to day trade & operations of each store to maximise results; 2. Continually evaluating the ongoing processes & policies that were in place & adjusting as required;

MERCHANDISE• Responsible for leveraging key activities & events between both Buying / Merchandise & Retail Operations Teams.• Engage & support the Buying & Marketing teams in planning effective promotions & product launches;• Analyse & evaluate the effectiveness of Planograms, Promotional Setups & execution at store level;• Maintain continual improvement of merchandising standards including partner funded fixtures, end caps, counter displays, dump bins and clip strip programs;• Develop / Plan & Build a strategy for improved execution that builds disciplines in both Operations & Buying;• Work with Buying Team to develop appropriate store competitions & incentive programs;• Understand key activities & launches of vendor partners & their associated plans;FINANCIAL SERVICES• Responsible for management of Consumer Financial Services including Extended Warranty, Interest Free, Insurance & Rental programs in both Australia & NZ;• Engage with all Consumer Financial Services providers to ensure seamless integration into all stores in Australia & NZ;• Develop & implement tailored promotional programs with all Consumer Financial Services providers & Buying / Merchandise teams in both Australia & NZ to ensure maximum possible results are achieved for both Dick Smith & the associated finance partner;

Responsible for leading & managing a team of approximately 14 people in total who managed all Office Technology products across both Australia & New Zealand markets including products such as:-* Notebook & Desktop Computing – Including both Windows & Apple PC’s;* Tablet’s – Including iPad;* Apple Accessories – Including both Apple & 3rd party accessories for Mac PC’s & iPad;* PC Non-Game Software;* PC Accessories – Including Networking, Mice, Keyboards, Webcam’s;* PC Storage – Including Desktop & Portable Hard Drives & USB Flash;* Cordless & Fixed Line Telephones;* Printers & Ink;* Security Devices & Systems;* Power Products, Supplies & Adaptor’s;

Responsible for leading & managing a team of approximately 12 people in total who managed all Mobile Technology - "On-The-Go" products across both Australia & New Zealand markets including products such as:-* Portable Audio & Media Devices – Including iPod & MP3/MP4 players;* Portable Audio Accessories – Including Headphones & Earphones, FM Transmitters, Docks & Speakers etc;* E-Book Readers - Including Kindle;* Mobile Phones & Accessories* Mobile Broadband Devices;* Mobile Recharge;* In-Car Navigation;* Digital Camera’s & Accessories;* Batteries;

Responsible initially for “Hobbyist” Electronic team & then in addition added responsibility for the Communications team in approximately April 2009. This involved leading & managing a team of approximately 15 people in total who were responsible for management of products such as:-* Mobile Phones & Accessories* Mobile Broadband Devices;* Mobile Recharge;* In-Car Navigation;* Cordless & Fixed Line Telephones;* UHF Communicator’s;* Security Devices & Systems;* Power Products, Supplies & Adaptor’s;* Toys – Including Radio Control, Educational, Musical;* Batteries;* Health & Well Being devices – Including Massagers, Scales & Personal Car products;* Small Appliances;* Tools – Electric & Handheld;* Hardware – Hobbyist Electronic;* Electronic Components;* Electronic / Educational Kits; Responsible

Category Management of various Consumer Electronic product groups including:-* In-Car Navigation;* Cordless & Fixed Line Telephones; and* UHF Communicator’s;

Category Management of various Consumer Electronic product groups including:-* Security Devices & Systems;* Power Products, Supplies & Adaptor’s;* Tools – Electric & Handheld;* Hardware – Hobbyist Electronic;

This role saw me responsible for the day to day operations of 2 Dick Smith stores. The focus was on delivering great customer service, achieving the required sales & profitability targets, managing stock movements with a high degree of accuracy & effective in store merchandising to maximise the sales & profit result for the store. In addition it required leadership, coaching and mentoring of the 6 – 10 employees that worked in each store.

This role saw me responsible for the day to day operations of a Dick Smith store. The focus was on delivering great customer service, achieving the required sales & profitability targets, managing stock movements with a high degree of accuracy & effective in store merchandising to maximise the sales & profit result for the store. In addition it required leadership, coaching and mentoring of the 6 – 10 employees that worked in each store.

This role saw me assist the Store Manager in the day to day operations of the Dick Smith store. Similar to the Store Manager role the focus was on delivering great customer service, achieving the required sales & profitability targets, managing stock movements with a high degree of accuracy & effective in store merchandising to maximise the sales & profit result for the store. In addition it required assisting the Store Manager in the leadership, coaching and mentoring of the 6 – 10 employees that worked in the store.

This role was a development & learning role in conjunction with both the Store Manager & Assistant Manager with a view to progressing into the management ranks. The primary focus was on delivering great customer service so that the individual sales & profit targets were achieved for each rostered shift.

This role had a primary focus of delivering great customer service so that the individual sales & profit targets were achieved for each rostered shift.

Similar to the Part-Time salesperson role the primary focus was on delivering great customer service so that the individual sales & profit targets were achieved for each rostered shift.

This role was a Traineeship aligned to the Bachelor of Commerce Degree that I was studying at the time. The predominant focus here was undertaking the necessary administration to assist both the qualified Accountants & Financial Planners in preparing the clients Tax Returns & Financial Plans respectively.